{"id":31297,"date":"2021-10-07T09:52:07","date_gmt":"2021-10-07T02:52:07","guid":{"rendered":"https:\/\/reti.vn\/blog\/?p=31297"},"modified":"2025-10-22T03:55:32","modified_gmt":"2025-10-21T20:55:32","slug":"nen-tang-tms-giup-cai-thien-viec-to-chuc-va-quan-ly-thong-tin","status":"publish","type":"post","link":"https:\/\/reti.vn\/blog\/nen-tang-tms-giup-cai-thien-viec-to-chuc-va-quan-ly-thong-tin\/","title":{"rendered":"N\u1ec1n t\u1ea3ng TMS gi\u00fap c\u1ea3i thi\u1ec7n vi\u1ec7c t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin"},"content":{"rendered":"\n

\u0110\u1eb7t m\u1ee5c ti\u00eau h\u1ed7 tr\u1ee3 c\u00f4ng vi\u1ec7c t\u1ed1t nh\u1ea5t cho c\u00e1c Sales Agents \u0111\u1ec3 t\u1eeb \u0111\u00f3 n\u00e2ng cao hi\u1ec7u qu\u1ea3 giao d\u1ecbch, \u0111em l\u1ea1i k\u1ebft qu\u1ea3 kinh doanh \u0111\u1ed9t ph\u00e1, n\u1ec1n t\u1ea3ng RETI TMS \u0111\u01b0\u1ee3c trang b\u1ecb c\u00e1c t\u00ednh n\u0103ng: Qu\u1ea3n l\u00fd giao d\u1ecbch v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng t\u1eeb b\u01b0\u1edbc thu th\u1eadp th\u00f4ng tin cho t\u1edbi khi k\u00fd H\u1ee3p \u0111\u1ed3ng, nh\u1eafc l\u1ecbch cho Sales Agents, chuy\u1ec3n tr\u1ea1ng th\u00e1i kh\u00e1ch h\u00e0ng \u0111ang khai th\u00e1c, theo d\u00f5i k\u1ebft qu\u1ea3 kinh doanh k\u1ecbp th\u1eddi, c\u1eadp nh\u1eadt b\u1ea3ng h\u00e0ng theo th\u1eddi gian th\u1ef1c, th\u01b0 vi\u1ec7n t\u00e0i li\u1ec7u d\u1ef1 \u00e1n<\/a>\u2026 Quy tr\u00ecnh x\u1eed l\u00fd tr\u00ean TMS \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ho\u00e0n to\u00e0n kh\u00e9p k\u00edn, gi\u00fap ghi nh\u1edb v\u00e0 kh\u00f4ng b\u1ecf s\u00f3t kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi khai th\u00e1c tri\u1ec7t \u0111\u1ec3 nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng.<\/p>\n\n\n\n

Nh\u1edd nh\u1eefng t\u00ednh n\u0103ng n\u00e0y, TMS s\u1ebd gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 c\u00e1c CRM kh\u00e1c ch\u01b0a h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c, nh\u01b0: mang \u0111\u1ebfn cho Sales Agents quy\u1ec1n l\u1ee3i truy c\u1eadp gi\u1ecf h\u00e0ng nhanh ch\u00f3ng, minh b\u1ea1ch; theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd giao d\u1ecbch d\u1ec5 d\u00e0ng h\u01a1n; l\u01b0u tr\u1eef v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n\n\n\n

>>> 10 L\u1ee2I \u00cdCH N\u1ed4I B\u1eacT C\u1ee6A RETI TMS<\/a><\/p>\n\n\n\n

C\u00f3 th\u1ec3 n\u00f3i, v\u1edbi nh\u1eefng t\u00ednh n\u0103ng to\u00e0n di\u1ec7n, \u0111\u1ed9t ph\u00e1, RETI TMS hi\u1ec7n l\u00e0 s\u1ea3n ph\u1ea9m d\u1eabn \u0111\u1ea7u tr\u00ean th\u1ecb tr\u01b0\u1eddng t\u1eadp trung s\u1ed1 h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c cho c\u00e1c Sales Agents, gi\u00fap h\u1ecd ho\u1ea1t \u0111\u1ed9ng chuy\u00ean nghi\u1ec7p, b\u00e0i b\u1ea3n h\u01a1n. H\u00e3y c\u00f9ng RETI<\/a> t\u00ecm hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 kh\u1ea3 n\u0103ng t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin c\u1ee7a RETI TMS<\/a> trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n\n\n\n

TMS gi\u00fap c\u1ea3i thi\u1ec7n vi\u1ec7c t\u1ed5 ch\u1ee9c th\u00f4ng tin<\/strong><\/h2>\n\n\n\n

Sales Agent c\u00e0ng bi\u1ebft nhi\u1ec1u th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh th\u00ec c\u00e0ng c\u00f3 th\u1ec3 cung c\u1ea5p cho h\u1ecd nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c v\u00e0 mang l\u1ea1i k\u1ebft qu\u1ea3 t\u1ed1t. M\u1ecdi h\u00e0nh \u0111\u1ed9ng c\u0169ng nh\u01b0 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u1ea7n \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh v\u00e0 ghi l\u1ea1i.<\/p>\n\n\n\n

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RETI TMS gi\u00fap c\u1ea3i thi\u1ec7n vi\u1ec7c t\u1ed5 ch\u1ee9c th\u00f4ng tin <\/figcaption><\/figure><\/div>\n\n\n\n

\u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, doanh nghi\u1ec7p c\u1ea7n lo\u1ea1i b\u1ecf vi\u1ec7c ghi ch\u00e9p th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u00ean gi\u1ea5y nh\u1edb ho\u1eb7c b\u1ea5t k\u00ec gi\u1ea5y t\u1edd r\u1ea3i r\u00e1c n\u00e0o kh\u00e1c. S\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng, TMS kh\u00f4ng ch\u1ec9 \u0111\u1ecbnh l\u01b0\u1ee3ng v\u00e0 ph\u00e2n lo\u1ea1i ch\u00ednh x\u00e1c d\u1eef li\u1ec7u m\u00e0 c\u00f2n c\u00f3 th\u1ec3 cung c\u1ea5p d\u1eef li\u1ec7u \u0111\u00f3 cho c\u00e1c b\u1ed9 ph\u1eadn c\u1ea7n \u0111\u1ebfn n\u00f3 nhanh ch\u00f3ng h\u01a1n.<\/p>\n\n\n\n

RETI TMS cho ph\u00e9p b\u1ea1n l\u01b0u tr\u1eef m\u1ed9t danh s\u00e1ch l\u1edbn c\u00e1c kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea5t k\u1ef3 c\u00e1c th\u00f4ng tin quan tr\u1ecdng n\u00e0o li\u00ean quan \u0111\u1ebfn h\u1ecd. B\u00ean c\u1ea1nh l\u01b0u tr\u1eef, TMS cho ph\u00e9p truy c\u1eadp v\u00e0o t\u1ec7p d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng thu\u1eadn ti\u1ec7n so v\u1edbi ph\u01b0\u01a1ng th\u1ee9c truy\u1ec1n th\u1ed1ng r\u1ea5t nhi\u1ec1u. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap tr\u00e1nh l\u00e3ng ph\u00ed th\u1eddi gian cho c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean.<\/p>\n\n\n\n

Th\u00f4ng tin li\u00ean l\u1ea1c t\u1ef1 \u0111\u1ed9ng l\u01b0u tr\u1eef cho ph\u00e9p b\u1ea1n xem email, l\u1ecbch v\u00e0 chi ti\u1ebft c\u00e1c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng ch\u1ec9 tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng duy nh\u1ea5t – TMS. \u0110\u1ed9i ng\u0169 sales, marketing v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 chia s\u1ebb th\u00f4ng tin c\u00f3 gi\u00e1 tr\u1ecb v\u1ec1 kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f9ng nhau chuy\u1ec3n \u0111\u1ed5i h\u1ecd \u0111i s\u00e2u xu\u1ed1ng ph\u1ec5u b\u00e1n h\u00e0ng. V\u1edbi s\u1ef1 d\u1ec5 d\u00e0ng, thu\u1eadn l\u1ee3i n\u00e0y, c\u00e1c nh\u00f3m c\u00f3 th\u1ec3 l\u00e0m vi\u1ec7c li\u1ec1n m\u1ea1ch v\u1edbi nhau \u0111\u1ec3 c\u1ea3i thi\u1ec7n vi\u1ec7c b\u00e1n h\u00e0ng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 cao trong c\u00f4ng vi\u1ec7c.<\/p>\n\n\n\n

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TMS qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, th\u1ed1ng nh\u1ea5t h\u01a1n<\/figcaption><\/figure><\/div>\n\n\n\n

TMS n\u00e2ng cao kh\u1ea3 n\u0103ng truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin<\/strong><\/h2>\n\n\n\n

Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, TMS gi\u00fap m\u1ecdi nh\u00e2n vi\u00ean c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o c\u00f9ng m\u1ed9t d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng. Ngay c\u1ea3 khi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ch\u1ec9 li\u00ean l\u1ea1c th\u00f4ng qua m\u1ed9t li\u00ean h\u1ec7 ch\u00ednh duy nh\u1ea5t nh\u01b0ng t\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m n\u00e0o \u0111\u00f3, li\u00ean h\u1ec7 \u0111\u00f3 c\u00f3 th\u1ec3 kh\u00f4ng s\u1eb5n s\u00e0ng \u0111\u1ec3 ti\u1ebfp t\u1ee5c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 b\u1eaft bu\u1ed9c ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi ng\u01b0\u1eddi m\u1edbi – ng\u01b0\u1eddi thay th\u1ebf cho ng\u01b0\u1eddi c\u0169. Khi \u0111i\u1ec1u \u0111\u00f3 x\u1ea3y ra, nhi\u1ec1u kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y kh\u00f4ng vui khi ph\u1ea3i b\u1eaft \u0111\u1ea7u l\u00e0m vi\u1ec7c v\u1edbi ng\u01b0\u1eddi m\u1edbi v\u00ec nh\u00e2n vi\u00ean thay th\u1ebf kh\u00f4ng hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c s\u1edf th\u00edch v\u00e0 v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i.<\/p>\n\n\n\n

TMS<\/a> s\u1ebd lo\u1ea1i b\u1ecf m\u1ed1i lo ng\u1ea1i n\u00e0y b\u1eb1ng c\u00e1ch cung c\u1ea5p th\u00f4ng tin kh\u00e1ch h\u00e0ng chi ti\u1ebft cho b\u1ea5t k\u1ef3 ai \u0111ang c\u1ea7n \u0111\u1ebfn. V\u00ec v\u1eady, n\u00f3 \u0111\u00e3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ee7a vi\u1ec7c ai hi\u1ec7n \u0111ang h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, b\u1edfi v\u00ec c\u1ea3 hai b\u00ean s\u1ebd l\u00e0m vi\u1ec7c t\u1eeb c\u00f9ng m\u1ed9t lu\u1ed3ng th\u00f4ng tin.<\/p>\n\n\n\n

Theo th\u00f4ng tin t\u1eeb \u00f4ng Ng\u1ecdc Nguy\u1ec5n \u2013 CEO \u0111\u1ed3ng th\u1eddi l\u00e0 Co-founder c\u1ee7a RETI<\/a>, trong t\u01b0\u01a1ng lai, RETI TMS s\u1ebd h\u01b0\u1edbng t\u1edbi ph\u00e1t tri\u1ec3n to\u00e0n di\u1ec7n t\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng c\u1ee5 c\u1ea7n thi\u1ebft \u0111\u1ec3 nh\u00e0 m\u00f4i gi\u1edbi c\u00f3 nh\u1eefng c\u01a1 h\u1ed9i t\u0103ng tr\u01b0\u1edfng v\u01b0\u1ee3t b\u1eadc. S\u1eafp t\u1edbi, TMS s\u1ebd \u0111\u01b0\u1ee3c b\u1ed5 sung th\u00eam c\u00e1c t\u00ednh n\u0103ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed1t h\u01a1n, \u0111em \u0111\u1ebfn nh\u1eefng l\u1ee3i \u00edch thi\u1ebft th\u1ef1c h\u01a1n n\u1eefa cho Sales Agents. N\u1ebfu b\u1ea1n quan t\u00e2m \u0111\u1ebfn nh\u1eefng t\u00ednh n\u0103ng m\u1edbi c\u1ee7a n\u1ec1n t\u1ea3ng n\u00e0y, \u0111\u1ec3 l\u1ea1i th\u00f4ng tin trong form d\u01b0\u1edbi \u0111\u00e2y, ch\u00fang t\u00f4i s\u1ebd li\u00ean h\u1ec7 v\u1edbi b\u1ea1n trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/p>\n\n\n\n

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    \u0110\u0102NG K\u00dd NH\u1eacN TH\u00d4NG TIN D\u1ef0 \u00c1N M\u1edaI NH\u1ea4T
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